Sonus Networks Serves Fast-Changing Markets in a Whole New Way with Coveo

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Sonus is a leading provider of SIP-based communication equipment. Implementing Coveo for Salesforce Service and Community Cloud Editions has enabled it to deliver on-demand knowledge to its more than 100,000 customers and 900 customer support analysts and Sonus expects to see a 20% improvement in self-service resolution rates and increase in CSAT scores.

Note: In 2017, Sonus Networks became Ribbon Communications.

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Sonus is a leading provider of SIP-based communication equipment. Implementing Coveo for Salesforce Service and Community Cloud Editions has enabled it to deliver on-demand knowledge to its more than 100,000 customers and 900 customer support analysts and Sonus expects to see a 20% improvement in self-service resolution rates and increase in CSAT scores.

Note: In 2017, Sonus Networks became Ribbon Communications.