Global Leader in Energy Management Uses Coveo for Salesforce to Increase Agent Productivity

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A global leader in energy management serving multiple market segments, this company is using Coveo for Salesforce to develop a scalable knowledge management strategy for the company’s global support organization. Implementing Coveo’s solution has enhanced support agents’ ability to provide personalized advice for each customer, helped the company better identify emerging customer needs, and increased both customer and employee satisfaction.

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A global leader in energy management serving multiple market segments, this company is using Coveo for Salesforce to develop a scalable knowledge management strategy for the company’s global support organization. Implementing Coveo’s solution has enhanced support agents’ ability to provide personalized advice for each customer, helped the company better identify emerging customer needs, and increased both customer and employee satisfaction.