Deltek Uses Coveo to “Know More. Do More.” A Story of Customer Service Transformation.

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Deltek, Inc., a global enterprise software provider, wanted to increase the capacity of its customer care organization and improve customers’ access to support information. Since deploying Coveo Intelligent Search to its customer care analysts and self-service portal, Deltek has seen significant improvement in its self-service metrics, case resolution times, and overall customer satisfaction.

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Deltek, Inc., a global enterprise software provider, wanted to increase the capacity of its customer care organization and improve customers’ access to support information. Since deploying Coveo Intelligent Search to its customer care analysts and self-service portal, Deltek has seen significant improvement in its self-service metrics, case resolution times, and overall customer satisfaction.