Use Cases Deliver service experiences customers love
-
Keep questions from turning into cases by serving up answers customers love. Automatically tailor content to each individual, giving them relevant information all along the way.
-
Provide your customers with engaging content, so they know where to go when something comes up and enjoy coming back. Plus, get insights into how specific groups discover and use content, and see if content gaps exist.
-
Give customers the help they need inside your app or SaaS product, so they can get things done without ever leaving. Use personalized content recommendations to help them self-serve. Plus, give them the option to request help right then and there, if they need it.
-
Make your chatbot more dependable by feeding it intel from a customer’s previous interactions on other channels. Serve up better recommendations and avoid dead-ends, all without programming thousands of rules.
-
Empower your agents with full line of sight into a customer's journey and immediate access to the most relevant answers with resolution-driven AI-powered discovery. That way, they can solve known issues quickly and easily.
Top Features
How you can deliver next-level service
-
Streamlined case submission
Add AI-powered recommendations to simplify the customer workflow by automatically suggesting the appropriate dropdown values and classifications, as well as case deflecting content recommendations.
-
Omnichannel analytics
Get the big picture of your service journeys by bringing together search and interaction data from any channel – like your customer knowledge base – and connecting Google Analytics to your Coveo data.
Frequently asked questions
Within the customer service space, we like to think of AI as a means to empower and enhance human intelligence. An AI-powered customer service solution is built to help customers find answers on their own, with personalized self-service search experiences. See how applied AI can transform customer service.
The right AI-powered customer service solution can reduce frustration cut service costs, and improve customer satisfaction/lifetime value. How? By creating personalized and adaptive search experiences for customers. Learn more about how AI is used in customer service.
Think about how good it feels as a customer when the businesses you patronize treat you like they know you. When they remember your details, know your history, and provide personalized service based on this information. This is what customers expect and it’s how many evaluate companies and brands. That makes personalized service and, more broadly, customer experience, a competitive differentiator. Read the case for more personalized customer service experiences.
AI-Powered Customer Knowledge Base, Customer Support, Customer Service
CSAT 20% up, Cost-to-Serve 30% down Guaranteed
Connect customers to the answers they want – right in your customer knowledge base – with intelligent search and discovery. And automatically collect insights across silos.
