The Business Value of Customer Self-Service Happy Customers, Better Financials

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The need for customer self-service is not just hype.

According to a recent survey by Aberdeen Group, organizations that incorporate self-service within their customer experience management (CEM) programs achieve far greater results, compared to non-users.

Read this report to learn:

  • The three performance metrics influenced by self-service success
  • The five areas where companies with customer self-service programs outperform those without
  • The opportunity cost of not investing in a strong self-service strategy

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The need for customer self-service is not just hype.

According to a recent survey by Aberdeen Group, organizations that incorporate self-service within their customer experience management (CEM) programs achieve far greater results, compared to non-users.

Read this report to learn:

  • The three performance metrics influenced by self-service success
  • The five areas where companies with customer self-service programs outperform those without
  • The opportunity cost of not investing in a strong self-service strategy