Make AI work for you

Bring artificial intelligence and human intelligence together for real relevance and real results.

Not all AI-powered search engines are created equal.

Artificial intelligence is powerful, but only when applied to relevant inputs and directed toward a desired outcome. It requires more than just a model. Without meaningful data, defined business objectives, and the ability to integrate business logic, AI can’t operate effectively or deliver the results you've set out to achieve.

Recognize the patterns.

Every person follows different patterns to find information. Some search, others browse and navigate. Coveo AI takes all behavior into account to deliver relevant and personalized experiences in every interaction, across web, mobile, and conversational interfaces. 

Pattern recognition

We saw our results getting better and better and better. And it further solidified the fact that we no longer have to play the game of trying to keep up with our users and anticipate what they might search - machine learning models take care of that.

Noah Locke
Manager of Web Development, UW Health

Turn search into a conversation.

Search Queries
  • Search Queries
  • Understand Language
  • Correct Missteps
  • Make a Suggestion

Search is about finding. It helps you locate information quickly and easily, whether you know exactly what you’re looking for or barely know where to start.

Regardless if you begin with a search box or voice interface, formulating a query can be difficult. It’s often too broad or too narrow, never just right.

Coveo combines human and machine-driven tactics to make the user experience easier - helping you succeed the first time. 

Search is about finding. It helps you locate information quickly and easily, whether you know exactly what you’re looking for or barely know where to start.

Regardless if you begin with a search box or voice interface, formulating a query can be difficult. It’s often too broad or too narrow, never just right.

Coveo combines human and machine-driven tactics to make the user experience easier - helping you succeed the first time. 

Language is complex. The words you say or type into a search box can span multiple dialects and be riddled with ambiguity.

Queries are also becoming longer, as user expectations shift from keyword commands to natural language search. 

Coveo can detect up to 44 different languages used in a search and extract terms based on linguistic rules and word frequency.

Understand the power of intelligent term detection

Humans are fallible. We make mistakes. Sometimes we enter keywords in the search box with a typo or incorrect spelling.

Using correct terms is further complicated by brands that co-opt common words or even make up their own, and the shrinking real estate of modern mobile devices.

Coveo can correct these missteps, detecting errors and making sense of multiple meanings.

Learn about what did you mean?

The world we don’t know is much larger than the world we can articulate in a search. Sometimes we need a hint. A little inspiration.

Query suggestions use machine learning to help a user expand or refine the scope of their search by recommending queries.

It gives you a subtle nudge to think differently as you type. 

Check out the Coveo query engine

Be relevant in every interaction.

Results
  • Results
  • Automatic Relevance Tuning
  • Intelligent Faceting
  • Boosting and Ranking
  • Localized Results

The more quality content your site has, the more useful it is, but the harder it becomes to find anything.

It’s all about the results. But people almost never look beyond the second page. In fact, for most, it's tough to get beyond the first five. 

That’s why Coveo combines business logic with machine learning to analyze your behavioral trends, shape weighting, and predict the content that will be most relevant to you.

The more quality content your site has, the more useful it is, but the harder it becomes to find anything.

It’s all about the results. But people almost never look beyond the second page. In fact, for most, it's tough to get beyond the first five. 

That’s why Coveo combines business logic with machine learning to analyze your behavioral trends, shape weighting, and predict the content that will be most relevant to you.

Sometimes you can’t program the rules, you simply need to learn those that already exist.

Automatic Relevance Tuning (ART) uses past behavior to predict the content that will be most useful. The best part is that it’s constantly learning, adapting to new trends and improving over time.

Here’s how the ART machine learning model works

Sometimes a result set is overwhelming. Sometimes we’re unsure about what we want.

Coveo intelligent faceting lets you narrow a set of results as you go, with the facets dynamically reordering and changing based on your query. You see what you want to see, nothing more, nothing less - even if you didn’t know what you were looking for before.

Here's how to create a dynamic navigation experience

Content rank matters. And sometimes, the most important information must also rise to the top.

Coveo enables you to influence the score through the configuration of ranking weights or the addition of query ranking expressions, and promote specific results to lead the user to the desired result.

Here’s how to boost and rank results

Your international customers are not one and the same. To that end, search results must not only be personalized, but also localized.

With Coveo, you can tailor results based on a user's physical location to show 'you get it'. Speak the language and deliver relevant content in every market you serve.

Here's how to localize for every geography

Go beyond results with recommendations.

Recommendations
  • Recommendations
  • Content Recommendations
  • Product Recommendations

Personalization is about more than relevant results. It’s about proactively anticipating what you will do next.

Coveo Machine Learning models bring together user history and context to return the precise recommendation and suggestion users need. Every time.

Personalization is about more than relevant results. It’s about proactively anticipating what you will do next.

Coveo Machine Learning models bring together user history and context to return the precise recommendation and suggestion users need. Every time.

Content recommendations drive deeper engagement for buyers and quicker solutions for customers.

With Coveo Machine Learning, you can surface trending content, recommended learning and popular answers based on past interactions - what you’ve searched, clicked or viewed.

Learn about recommendations

Product recommendations predict and display what your customers want to buy, sometimes before they even know it.

It's like providing them with a personal shopping assistant to guide them through every step in the buyer journey - from interest through to checkout completion - powered by machine learning.

Learn about recommendations

It's time to demystify data science.

We make data science more accessible by making it easy for you to control how machine learning models are applied and trained.

  • Fit: There is a machine learning model for every discovery problem, so you always know which one to use.
  • Speed: Activate a machine learning model directly from the administration console and start to see results in under an hour.
  • Updates: Don’t worry about engaging in-house data science experts as time-tested machine learning models are constantly optimized as part of our subscription service.
  • Testing: It’s not only possible to see the results of running a machine learning model, but show how that program produces results.
Machine Learning

More Resources

  • Overview Video

    Coveo Machine Learning Explained

    Coveo machine-learning is the self-learning technology in the Coveo platform that makes Intelligent Search even smarter. It continuously analyzes your visitors’ click stream data and behaviour patterns captured by search usage analytics, then accurately delivers relevant content that is most likely to drive conversions and ensure self-service success. Watch our video to learn more.

  • Blog

    Machine Learning: What It Is, and What It Is Not

    From the increasing investments to the proven benefits of deployment, the relevance of AI is undeniable today. Yet, in spite of the current attention, many of its key concepts remain surrounded by a surprising lack of clarity.

  • Case Study video

    Personalization at Scale with Machine Learning

    Nigel Piper, GM Customer Success at XERO shares his insight on how they were able to offer personalized, proactive customer support while sustaining high growth using Coveo’s AI-powered search and machine learning to put the right content in user’s hands at exactly the right moment.

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