Relevance engine
Make AI work for you
Bring artificial intelligence and human intelligence together for real relevance and real results.
Not all AI-powered search engines are created equal.
Turn search into a conversation.
- Search Queries
- Understand Language
- Correct Missteps
- Make a Suggestion
Search is about finding. It helps you locate information quickly and easily, whether you know exactly what you’re looking for or barely know where to start.
Regardless if you begin with a search box or voice interface, formulating a query can be difficult. It’s often too broad or too narrow, never just right.
Coveo combines human and machine-driven tactics to make the user experience easier - helping you succeed the first time.
Search is about finding. It helps you locate information quickly and easily, whether you know exactly what you’re looking for or barely know where to start.
Regardless if you begin with a search box or voice interface, formulating a query can be difficult. It’s often too broad or too narrow, never just right.
Coveo combines human and machine-driven tactics to make the user experience easier - helping you succeed the first time.
Language is complex. The words you say or type into a search box can span multiple dialects and be riddled with ambiguity.
Queries are also becoming longer, as user expectations shift from keyword commands to natural language search.
Coveo can detect up to 44 different languages used in a search and extract terms based on linguistic rules and word frequency.
Humans are fallible. We make mistakes. Sometimes we enter keywords in the search box with a typo or incorrect spelling.
Using correct terms is further complicated by brands that co-opt common words or even make up their own, and the shrinking real estate of modern mobile devices.
Coveo can correct these missteps, detecting errors and making sense of multiple meanings.
The world we don’t know is much larger than the world we can articulate in a search. Sometimes we need a hint. A little inspiration.
Query suggestions use machine learning to help a user expand or refine the scope of their search by recommending queries.
It gives you a subtle nudge to think differently as you type.
Be relevant in every interaction.
- Results
- Automatic Relevance Tuning
- Intelligent Faceting
- Boosting and Ranking
- Localized Results
The more quality content your site has, the more useful it is, but the harder it becomes to find anything.
It’s all about the results. But people almost never look beyond the second page. In fact, for most, it's tough to get beyond the first five.
That’s why Coveo combines business logic with machine learning to analyze your behavioral trends, shape weighting, and predict the content that will be most relevant to you.
The more quality content your site has, the more useful it is, but the harder it becomes to find anything.
It’s all about the results. But people almost never look beyond the second page. In fact, for most, it's tough to get beyond the first five.
That’s why Coveo combines business logic with machine learning to analyze your behavioral trends, shape weighting, and predict the content that will be most relevant to you.
Sometimes you can’t program the rules, you simply need to learn those that already exist.
Automatic Relevance Tuning (ART) uses past behavior to predict the content that will be most useful. The best part is that it’s constantly learning, adapting to new trends and improving over time.
Sometimes a result set is overwhelming. Sometimes we’re unsure about what we want.
Coveo intelligent faceting lets you narrow a set of results as you go, with the facets dynamically reordering and changing based on your query. You see what you want to see, nothing more, nothing less - even if you didn’t know what you were looking for before.
Content rank matters. And sometimes, the most important information must also rise to the top.
Coveo enables you to influence the score through the configuration of ranking weights or the addition of query ranking expressions, and promote specific results to lead the user to the desired result.
Your international customers are not one and the same. To that end, search results must not only be personalized, but also localized.
With Coveo, you can tailor results based on a user's physical location to show 'you get it'. Speak the language and deliver relevant content in every market you serve.
Go beyond results with recommendations.
- Recommendations
- Content Recommendations
- Product Recommendations
Personalization is about more than relevant results. It’s about proactively anticipating what you will do next.
Coveo Machine Learning models bring together user history and context to return the precise recommendation and suggestion users need. Every time.
Personalization is about more than relevant results. It’s about proactively anticipating what you will do next.
Coveo Machine Learning models bring together user history and context to return the precise recommendation and suggestion users need. Every time.
Content recommendations drive deeper engagement for buyers and quicker solutions for customers.
With Coveo Machine Learning, you can surface trending content, recommended learning and popular answers based on past interactions - what you’ve searched, clicked or viewed.
Product recommendations predict and display what your customers want to buy, sometimes before they even know it.
It's like providing them with a personal shopping assistant to guide them through every step in the buyer journey - from interest through to checkout completion - powered by machine learning.