Coveo is an AI cloud platform that powers search, recommendations, and personalization experiences for commerce storefronts. Coveo is well tuned for large and complex b to b requirements. With unique indexing technology, innovative machine learning, and proven enterprise scalability for some of the industry's most extensive digital storefronts. Let's take a quick look at Coveo in action. When customers log in, they're presented with a home page that is personalized for them based on previous interactions, their context, order preferences, and more. For example, here we notice buy again recommendations based on previously purchased sonar equipment as well as recommendations based on recently viewed products. When using the search box, Coveo automatically suggests queries and displays relevant product previews while customers type. It does not matter if a customer is searching by product name or SKU if the SKU is not formatted correctly or even if they make an error in spelling. Coveo's automatic query correction leads them to the most relevant results. This is all driven by machine learning and successful outcomes from previous searches. This does not rely on keyword matching or a lot of manual rules created by your commerce team. The search results page also tunes the order of products for relevance based on machine learning. However, merchandising teams can also easily tune results according to your business needs, such as boosting items for campaigns or promotions. Notice the category GPS has been automatically selected based on our search. This is part of our dynamic navigation experience functionality. This automatic scoping ensures that if a customer sorts on pricing from low to high, they will still see only GPSs rather than less relevant items such as GPS accessories. As most b to b catalogs are large and complex, where products might have hundreds of associated attributes, it can be a challenge for customers to find the exact item they need fast and efficiently. Coveo can help again here with the dynamic navigation functionality. This means the filters that are shown, the order of the filters, and the values within each filter will automatically appear or reorder based on context of the search and popularity. Customer specific pricing and product availability means search can get complicated fast in b two b. However, Coveo is able to handle this seamlessly with our unique indexing capability. Here, we see the pricing for Bob the boat builder. But if we switch to a non logged in session, the public pricing is displayed. The result is a low assisted sales cost and less frustration for customers. Moving down on the product detail page, we see a variety of recommendation models at work here. As Coveo captures more information on your customers' behaviors and purchases, the machine learning model will automatically tune and recommend the most relevant products for them. Your b2b buyers might also be looking for other types of information to make a decision. Coveo can help you streamline their journey by surfacing any type of content within a single unified result set. Here, we can see documents, manuals, orders, and parts that are contextualized to the search performed. New customers may typically land directly on a listing page from a Google search. Coveo AI can ensure they land well by also optimizing listing pages automatically so that products are ranked for relevance and conversion. Coveo also uniquely manages real time availability directly from the listing page, so buyers can filter and view inventory by locations or what's available to ship now. A last note on personalization, as Coveo AI is able to map out product affinities and tracks each in session event, query suggestions and the way products are ranked will adjust in real time. For example, here we see when Bob searches for a radio. The handheld radios are ranked at the top which is different from someone who has just landed on the site and performed the same search. Finally, with Coveo's preconfigured analytics dashboards, you can easily report on top performing queries, understand what products customers are searching for and not finding, or accurately measure attribution between search and product recommendations. This has been a quick overview of how Coveo can power more intelligent buying experiences on your storefront.
Coveo for B2B Commerce
Find out how Coveo helps B2B businesses deliver frictionless ecommerce buying experiences with AI-powered search, navigation and recommendations. Coveo unifies and optimizes discovery across product data and service and support content for a seamless customer experience.
Discover some of Coveo’s B2B features, including:
- AI-powered search and navigation
- Home page personalization through intelligent recommendations
- Unified search results for product catalog data and service & support content
- Dynamic faceting and categorization
- Product restrictions respected for search & discovery
In this series

7 MIN
Using Coveo Search Agent for Conversational Experiences

5 MIN
Coveo Passage Retrieval API: Advanced Information Retrieval Demo

5 MIN
Coveo for Agentforce

3 MIN
Coveo for Salesforce B2B Commerce Cloud

2 MIN
Under the Hood with United Airlines

5 MIN
1:1 Personalization in Anonymous Sessions

7 MIN
Five Ways Search + AI = Better Customer Self-Service and Agent Experience with Coveo

3 MIN
Refine Search Result Relevance with Coveo’s Automatic Relevance Tuning Model

3 MIN
Improve Search Relevance with Coveo’s AI Query Suggestions

11 MIN
AI-powered Search Drives Engagement and Conversion with Coveo for Websites

4 MIN
4 Simple Steps to Search Setup with Coveo’s Relevance Generative Answering

Watching
5 MIN
Coveo for B2B Commerce

5 MIN
Coveo for SAP B2B Commerce

2 MIN
Help Customers Find the Right Products Fast with Coveo Commerce Search

13 MIN
Surcharge AI Agents with Coveo for Agentforce 2.0

11 MIN
Power End-to-End CX & EX with Coveo Relevance Generative AI

16 MIN
Unified Search: The AI Foundation Your Support Strategy Needs
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Make every experience relevant with Coveo

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