AI-Powered Digital Workplaces
Empower Employees &
Maximize Enterprise Efficiency
Boost employee productivity & proficiency wherever they work. Connect enterprise systems, unsilo knowledge & empower teams to innovate.
The way people work has changed forever. In today's digital workplace, employees bounce from platform to platform to get things done. And when company knowledge remains in silos, employees can't be at their most proficient. Finding relevant information becomes a challenge. Problems take longer to solve, and collaboration slows down. But it doesn't have to be that way. Coveo is the AI powered relevance platform that puts the right information in the hands of each employee right in the flow of their work. Coveo connects easily and securely to your existing knowledge, information, and communication platforms, accessing content from across departments and eliminating the need to move content to a central repository. Then Coveo's AI uses machine learning models built specifically for workplace knowledge to deliver content employees need exactly when and where they need it, whether they're working in the office, in the field, or at home. The result? Search results that help employees get the job done, helpful recommendations that show them what they need next, a personalized experience at every touch point that gives each team member the knowledge to become more proficient, autonomous, empowered, and satisfied. That's how you elevate the digital workplace with impactful AI powered relevance from Coveo, the relevance company.
Driving innovation across the
end-to-end digital EX
Give employees quick answers they can trust
- Generate answers from multiple documents and sources (PDFs, HTML, etc.)
- Reduce employee search time while increasing efficiency and success
- Avoid hallucinations with grounded LLMs rooted in relevant retrieval
- Layer GenAI across your intranet software, employee portals, agent consoles & more!

Amplify knowledge discovery & internal communication
- Unify and personalize access to knowledge across the organization by layering AI into key systems
- Proactively offer tailored recommendations to boost efficiency and employee satisfaction, without the need for searching
- Accelerate onboarding and proficiency with role-specific discovery and tailored content

Empower your teams to connect with the right SMEs
- Nurture a culture of collaboration with Coveo’s Expertise Finder
- Tailor results to user needs with machine learning, card sorting and custom filtering
- Swap between ‘alphabetical order’ or ‘by relevance’
- Get more detailed with tags such as location, department or birthday

Help employees achieve more on their own
- Centralize access to HR and IT knowledge in your existing employee self-service portal
- Reduce the number of tickets by helping employees self-service
- Onboard, upskill and service your employees faster with purpose-built AI models
- Leverage AI for continuously improving, low-maintenance interactions

Power knowledge management across departments
- Empower your core teams - Sales, Legal, Engineering - by integrating AI into departmental apps
- Help employees with general and role-specific knowledge recommendations
- Improve employee engagement and efficiency with AI

Empower your agents with AI-driven knowledge
- Amplify the agent experience by adding Coveo’s AI and generative answering to the agent panel
- Empower ITSM agents with proactive AI recommendations based on incident keywords
- Enhance digital workplace services by surfacing relevant articles from inside and outside of ServiceNow or Salesforce
- Provide agents insight into an employee’s digital journey prior to the ticket

Enhance Digital Workplace Efficiency

People & Document Recommendations

Advanced Hybrid Unified Index

Enterprise-Grade Security

Smart Snippets

Case Assist

Chatbot Intelligence

Analytics
Coveo layers into your digital workplace seamlessly
+30 native & universal connectors & integrations to +100s of systems. We easily, securely connect to the leading enterprise systems & applications you already have (including in-house apps). Coveo grows with you as your needs & digital tools change. You can achieve workplace transformation & make the most of your content to deliver unified, intelligent workplace experiences.
How the most innovative digital workplaces use Coveo
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“We have the skills and capabilities internally to develop the solution on our own, but because of how easy and effective Coveo is, it just kind of naturally grew into the default solution.”
Will HudsonVice President of Enterprise Data Strategy, Dell -
“Our sellers value content freshness, so it’s really important when they’re going to the customer that they have real-time and up to date information.”
Gira RaffSenior Manager, Revenue Enablement and Automation, Cisco -
“In just one year, we saved 231,000 hours of productivity time for our employees.”
Rosanna StephensProduct Management Lead, Workplace Search & Knowledge, Adobe
Enhance your digital workplace & maximize enterprise efficiency with Coveo AI

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