AI-Powered Workplace

Knowledge when you need it

Make knowledge easy to find across your enterprise applications to help employees be effective, productive, and empowered in their work, wherever they are.

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What if you didn’t have to tap someone’s shoulder to find the right resource? Or risk losing valuable company know-how if that person leaves?

With Coveo’s relevance platform, your employees can find what they need in one place whether they’re being onboarded, looking for department-specific knowledge, or searching for HR or IT information. Plus, you can tailor interfaces to each employee to make their digital workspace relevant, not redundant.

Personalized intranet portals

Make your company's digital hub the go-to place for employees by not only centralizing knowledge resources, but also personalizing the experience for each department and every person.

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Workplace feature the hub

Employee self-service – upgraded

Common information shouldn't be hard to find. Help employees self-serve by smartly matching existing HR and IT articles to their questions through relevant search results, proactive recommendations, and smart chatbots.

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Line-of-business intelligence

Keep your departmental teams productive – in office, from home, or on the go – by making it easier for your domain experts to find information and documents specific to their line of work, whether it's sales, legal, or engineering.

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Hyper-efficient help desk agents

Give specialists the tools they need to drive faster resolutions. Enhance your existing help desk console with AI-powered search, knowledge recommendations, and line of sight into user actions to keep teams working autonomously and confidently.

You’ve got to look at the big picture. It’s not just about where one digital product needs to go, but how an entire ecosystem of products needs to work together.

Will Hudson
VP, IT Marketing
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Coveo works with just about everything

You don’t need to overhaul your tech stack to connect customer data and benefit from AI. The Coveo relevance platform works with the tools you already use. Plus, we partner with the best.

  • Coveo for Salesforce Experience Cloud Connect content that lives outside Salesforce and layer in AI to create an intuitive experience that keeps employees in the flow, not endlessly searching. Learn more
  • Coveo for ServiceNow ITSM and HRSD Make your workflows smarter, boosting self-service success and driving faster incident resolutions. Connect knowledge inside and out for a unified experience. Learn more
  • Coveo for Salesforce Service Cloud Expand the value of Salesforce by adding AI-powered search and outside knowledge to your Service Cloud. Cut agent search time, so they can start solving. Learn more
  • Coveo for Sitecore Using Sitecore to share departmental knowledge? Easily add in Coveo to upgrade your search and display specialized content for each individual employee. Learn more
  • Coveo for Salesforce Sales Cloud Accelerate your sales cycle and help reps close business faster by layering in AI-powered search and stage-based knowledge recommendations. Learn more

See Coveo in action

Watch how Coveo gives employees one place to stay in the know and find both general and role-specific content.

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