AI-Powered Workplace

Knowledge when and where they need it

Make knowledge easy to find across your enterprise applications to help employees be effective, productive, and empowered in their work, wherever they are.

Workplace

Use Cases Make knowledge accessible wherever it lives

  • Workplace feature the hub

    Intranet portals

    Make your company's digital hub the go-to place for employees by not only centralizing knowledge resources, but also personalizing the experience for each department and every person.

  • Employee self-service

    Common information shouldn't be hard to find. Help employees self-serve by smartly matching existing HR and IT articles to their questions through relevant search results, proactive recommendations, and smart chatbots.

  • Line-of-business intelligence

    Keep your departmental teams productive – in office, from home, or on the go – by making it easier for your domain experts to find information and documents specific to their line of work, whether it's sales, legal, or engineering.

  • Help desk enablement

    Give specialists the tools they need to drive faster resolutions. Enhance your existing help desk console with AI-powered search, knowledge recommendations, and line of sight into user actions to keep teams working autonomously and confidently.

Top Features

Create a unified knowledge experience

  • Workplace

    Unified HR & IT portals

    Centralize foundational HR and IT knowledge through your self-service portal, so employees can access enterprise-wide content in one place.

  • Content Personalization

    Personalized people and document recommendations

    Point employees towards the best knowledge to consult and the right people to connect with. Automatically tune the relevance of recommendations based on location, department, or other important attributes.

  • Behavioural Analytics

    Employee journey insights

    Give agents line of sight into an employee’s digital journey prior to the service call or ticket submission. Agents can see what content employees have engaged with and can personalize the response.

Integrations

Keep your systems, but make them smarter

You don’t need to overhaul your tech stack to connect customer data and benefit from AI. The Coveo Relevance Cloud™ works with the tools you already use. Plus, we partner with the best.

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