AI-Powered Workplace
Knowledge when and where they need it
Make knowledge easy to find across your enterprise applications to help employees be effective, productive, and empowered in their work, wherever they are.
Use Cases Make knowledge accessible wherever it lives
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Intranet portals
Make your company's digital hub the go-to place for employees by not only centralizing knowledge resources, but also personalizing the experience for each department and every person.
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Employee self-service
Common information shouldn't be hard to find. Help employees self-serve by smartly matching existing HR and IT articles to their questions through relevant search results, proactive recommendations, and smart chatbots.
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Line-of-business intelligence
Keep your departmental teams productive – in office, from home, or on the go – by making it easier for your domain experts to find information and documents specific to their line of work, whether it's sales, legal, or engineering.
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Help desk enablement
Give specialists the tools they need to drive faster resolutions. Enhance your existing help desk console with AI-powered search, knowledge recommendations, and line of sight into user actions to keep teams working autonomously and confidently.
Top Features
Create a unified knowledge experience
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Unified HR & IT portals
Centralize foundational HR and IT knowledge through your self-service portal, so employees can access enterprise-wide content in one place.
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Personalized people and document recommendations
Point employees towards the best knowledge to consult and the right people to connect with. Automatically tune the relevance of recommendations based on location, department, or other important attributes.
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Employee journey insights
Give agents line of sight into an employee’s digital journey prior to the service call or ticket submission. Agents can see what content employees have engaged with and can personalize the response.
You’ve got to look at the big picture. It’s not just about where one digital product needs to go, but how an entire ecosystem of products needs to work together.
Will Hudson
VP, IT Marketing
Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience, and channel enhancements.
Anna Dorbyk
Global Director, Channels
We no longer have to play the game of trying to keep up with our users and anticipate what they might search. The machine learning model takes care of that.
Noah Locke
Manager of Web Technology
How Adobe is Unifying the Digital Workplace with AI-Powered Search & Knowledge
Watch to learn how Adobe strategizes to create a unified workplace experience that crosses company sites, departments and applications.