Coveo for Salesforce
Make your customer service truly seamless by bringing enterprise-wide data and the power of machine learning into Salesforce.
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Index content from any source, add easy-to-use lightning components to your Salesforce workspace, and start getting the most useful content and resource recommendations for every step of the customer journey.
With AI-powered insights, get to the heart of what your customers need while maximizing agent productivity, boosting case deflection and self-service, and improving sales conversions.
Self-service only works if your customers can actually find what they’re looking for. Let our AI personalize content in real time, effortlessly leading them to exactly what they need.
Plus, keep support costs down and customer satisfaction up by optimizing the process with our built-in case deflection workflow.
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Capture behavioural patterns, and stitch together buyer data and information from your B2B ecommerce catalog to optimize every single ecommerce journey. With Coveo for Salesforce, you can:
- Tailor product recommendations
- Rank search results intelligently
- Personalize content to each individual
Serve up the right collateral at each stage in the sales cycle, so that your teams have what they need to accelerate the process and close the deal. With Coveo Usage Analytics, Sales Operations can understand which content the field finds most useful, identify gaps, and further optimize their strategy.
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The #1 question that was a case for probably 5 years is no longer a problem – because it’s really easy to self-serve and get an answer quickly.
Make your KCS journey a success by enhancing findability, knowledge sharing, and content health tracking with the help of our AI-powered platform.
KCS® is a service mark of the Consortium for Service Innovation™
