Under the Hood with United Airlines

Want to see how a major airline like United is transforming its digital experience? In this video, you’ll discover how they use Coveo to:

• Deliver accurate, curated answers to passenger questions directly on their homepage.
• Protect against irrelevant or misleading queries with built-in safeguards.
• Surface relevant results even when customers make typos or unusual requests.

From handling common questions like “Can I fly with my pet?” to filtering out tricky queries like “Can I check my kids in a bag?”, you’ll see how United ensures clarity, safety, and customer trust with Coveo’s AI-powered search.

If you’re in the airline industry and looking to improve digital self-service, customer experience, and operational efficiency, this video is a must-watch.