Under the Hood with United Airlines
Want to see how a major airline like United is transforming its digital experience? In this video, you’ll discover how they use Coveo to:
- Deliver accurate, curated answers to passenger questions directly on their homepage.
- Protect against irrelevant or misleading queries with built-in safeguards.
- Surface relevant results even when customers make typos or unusual requests.
From handling common questions like “Can I fly with my pet?” to filtering out tricky queries like “Can I check my kids in a bag?”, you’ll see how United ensures clarity, safety, and customer trust with Coveo’s AI-powered search.
If you’re in the airline industry and looking to improve digital self-service, customer experience, and operational efficiency, this video is a must-watch.
In this series
                        
                                                5 MIN
                                            
                                    
Coveo Passage Retrieval API: Advanced Information Retrieval Demo                                    
                                
                                
                                    
                                                5 MIN
                                            
                                    
Coveo for Agentforce                                    
                                
                                
                                    
                                                3 MIN
                                            
                                    
Coveo for Salesforce B2B Commerce Cloud                                    
                                
                                
                                    
Watching
                                            
                                                2 MIN
                                            
                                    
Under the Hood with United Airlines                                    
                                
                                
                                    
                                                5 MIN
                                            
                                    
1:1 Personalization in Anonymous Sessions                                    
                                
                                
                                    
                                                7 MIN
                                            
                                    
Five Ways Search + AI = Better Customer Self-Service and Agent Experience  with Coveo                                    
                                
                                
                                    
                                                3 MIN
                                            
                                    
Refine Search Result Relevance with Coveo’s Automatic Relevance Tuning Model                                    
                                
                                
                                    
                                                3 MIN
                                            
                                    
Improve Search Relevance with Coveo’s AI Query Suggestions                                    
                                
                                
                                    
                                                11 MIN
                                            
                                    
AI-powered Search Drives Engagement and Conversion with Coveo for Websites                                    
                                
                                
                                    
                                                4 MIN
                                            
                                    
4 Simple Steps to Search Setup with Coveo’s Relevance Generative Answering                                    
                                
                                
                                    
                                                5 MIN
                                            
                                    
Coveo for B2B Commerce                                    
                                
                                
                                    
                                                5 MIN
                                            
                                    
Coveo for SAP B2B Commerce                                    
                                
                                
                                    
                                                2 MIN
                                            
                                    
Help Customers Find the Right Products Fast with Coveo Commerce Search                                    
                                
                                
                                    
                                                13 MIN
                                            
                                    
Surcharge AI Agents with Coveo for Agentforce 2.0                                    
                                
                                
                                    
                                                11 MIN
                                            
                                    
Power End-to-End CX & EX with Coveo Relevance Generative AI                                    
                                
                        
                
                
                Next
            
        
                
                
                Next
            
        Make every experience relevant with Coveo

Hey 👋! Any questions? I can have a teammate jump in on chat right now!
 
                    1
                
