Power End-to-End CX & EX with Coveo Relevance Generative AI

Discover how Coveo Relevance Generative Answering transforms the entire digital journey for customers, agents, and employees.

This video demo showcases how Coveo combines 20 years of search, machine learning, and generative AI to deliver accurate, secure, and on-brand answers across every touchpoint.

From product discovery to self-service, agent resolution, and workplace enablement, learn how leading brands like Dell, SAP, Xero, and Vanguard leverage Coveo to increase efficiency, deflect cases, and drive meaningful ROI.

Highlights:

• Provides end-to-end relevance across ecommerce, support, and workplace experiences.
• Delivers trustworthy, AI-generated answers grounded in enterprise content.
• Empowers self-service with contextual, real-time guidance for customers.
• Supports agents with instant case insights and relevant solutions.
• Identifies knowledge gaps and helps update internal documentation.
• Multilingual support across 57 customizable languages.
• Analytics and AI optimization tools track performance and continuously improve answers.
• Unified platform combining search, generative AI, and enterprise knowledge management.