Surcharge AI Agents with Coveo for Agentforce 2.0
Coveo for Agentforce 2.0 takes AI-powered customer service to the next level — helping Agentforce get smarter with better knowledge. Learn how Coveo unifies your enterprise knowledge from across all systems, grounds Agentforce with the best context, and gives you greater control to deliver precise, personalized answers at scale.
Highlights:
- Unified Knowledge Access — Connect and ground Agentforce with all your enterprise content, across 40+ repositories and formats.
- Smarter AI Retrieval — Power more accurate, context-aware responses using Coveo’s proprietary AI and RAG models.
- Unlock Service Actions — Answer questions, classify cases, solve cases, generate knowledge articles, draft responses.
- Enhanced Control & Context — Customize prompts, leverage user and case data, and tailor AI outputs to your needs.
- Seamless Integration — Accelerate Agentforce implementation while preserving Data Cloud credits for structured data.
In this series
5 MIN
Coveo Passage Retrieval API: Advanced Information Retrieval Demo
5 MIN
Coveo for Agentforce
3 MIN
Coveo for Salesforce B2B Commerce Cloud
2 MIN
Under the Hood with United Airlines
5 MIN
1:1 Personalization in Anonymous Sessions
7 MIN
Five Ways Search + AI = Better Customer Self-Service and Agent Experience with Coveo
3 MIN
Refine Search Result Relevance with Coveo’s Automatic Relevance Tuning Model
3 MIN
Improve Search Relevance with Coveo’s AI Query Suggestions
11 MIN
AI-powered Search Drives Engagement and Conversion with Coveo for Websites
4 MIN
4 Simple Steps to Search Setup with Coveo’s Relevance Generative Answering
5 MIN
Coveo for B2B Commerce
5 MIN
Coveo for SAP B2B Commerce
2 MIN
Help Customers Find the Right Products Fast with Coveo Commerce Search
Watching
13 MIN
Surcharge AI Agents with Coveo for Agentforce 2.0
