1. Purpose
This Accessibility Policy (the “Policy”) reflects Coveo Solution Inc.’s (“Coveo”, the “Company”, or “we”) commitment to creating an inclusive and accessible environment for individuals with disabilities. We strive to provide equal opportunity, foster inclusion, and uphold compliance with the Accessibility for Ontarians with Disabilities Act (“AODA”) and the Ontario Human Rights Code.
Coveo will make reasonable efforts to ensure that the Company’s policies, practices, and procedures are guided by the following principles:
- Services are delivered in a way that respects the dignity and independence of persons with disabilities;
- Persons with disabilities benefit from the same services, in the same place and in a similar way as others;
- Persons with disabilities have equal opportunities to obtain, use, and benefit from Coveo’s services;
- Communications are delivered in a manner that considers individual accessibility needs.
2. Definitions
For the purposes of this Policy, the following terms have the meanings set out below:
(a) “disability” means:
- any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
- a condition of mental impairment or a developmental disability;
- a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
- a mental disorder; or
- an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act.
(b) “premises” mean all current and future Coveo physical facilities located in Ontario.
(c) “service animal” means an animal accompanying a person with a disability, where the animal is either visibly used for disability-related reasons or supported by documentation from a physician or nurse. This includes guide dogs under the Blind Persons’ Rights Act.
(d) “support person” means, in relation a person with disabilities, another person who accompanies them in order to help with communication, mobility, personal care or medical needs or with access to goods and services.
3. Scope of Policy
This Policy applies to all staff and visitors at Coveo who are accountable for providing accessibility to persons with disabilities in Ontario.
4. Providing Services
Coveo is committed to excellence in serving all visitors, including persons with disabilities. We will fulfill our responsibilities by:
- Communicating in ways that accommodate individual accessibility needs;
- Supporting and serving persons with disabilities who use assistive devices;
- Welcoming service animals onto the premises, except where prohibited by law;
- Ensuring that persons with disabilities can be accompanied by a support person while on Coveo premises. At no time will persons with disabilities who are accompanied by their support person be prevented from having access to their support person while on the premises.
5. Information and Communications
Coveo is committed to meeting the communication needs of individuals with disabilities. Upon request, we will provide information and communication materials in accessible formats or with appropriate communication supports, including publicly available information about our services, facilities, and emergency or safety procedures.
Coveo aims to attain WCAG 2.1 Level AA conformance and is working on identifying and implementing the improvements required to meet this standard.Information about this Policy, as well as Coveo’s compliance with the AODA, is available upon request. When such a request is made, we will provide the information in a format that accommodates the individual’s accessibility needs.
6. Support Persons
Persons with disabilities are permitted to enter Coveo’s premises with a support person and have access to the support person while on the Company’s premises. The presence of the support person may be mandatory when necessary to protect the health and safety of the person with disabilities or the health or safety of others on the Company’s premises.
7. Service Animals
A person with disabilities may be accompanied by a service animal when on Coveo’s premises. In the event that service animals are excluded by law from the premises or a part thereof, Coveo will provide other resources or support to enable the person with disabilities to access Coveo’s services.
8. Notice of Temporary Disruption and Emergency Information
In the event of a planned or unplanned disruption to the services or facilities used by individuals with disabilities, Coveo will provide public notice including:
- The reason for the disruption;
- The expected duration; and
- Alternative facilities or services available.
This notice will be communicated in a manner appropriate to the circumstances.
Coveo also provides accessible emergency information for the Company’s premises upon request, as described in Section 5.
9. Training
Coveo provides training to employees and other individuals who interact with the public on its behalf. Training will be offered to new hires as soon as practicable and on an ongoing basis when policies, practices, or procedures change. The training will include the following topics:
- Relevant AODA and Ontario Human Rights Code provisions;
- Coveo’s accessibility policies, practices, and procedures;
- Interacting with persons with various types of disabilities;
- Interacting with individuals who use assistive devices, or require the assistance of service animals or a support person;
- Using the equipment or devices available at Coveo that may help with the provision of services to persons with disabilities; and
- Taking the appropriate steps when a person with a disability is having difficulty accessing Coveo’s services.
A written record of accessibility training provided by Coveo is maintained.
10. Feedback Process
Coveo welcomes feedback on its accessibility practices. Feedback can be provided in person, by
phone, in writing, or by email at:
HR@Coveo.com
Accessible communication formats are available on request.
The Human Resources Department is responsible for reviewing and assessing all feedback received with respect to Coveo’s accessibility practices and policies. Complaints will be investigated promptly unless they are clearly made in bad faith or are frivolous. The employees who directly interacted with the complainant or those who would typically interact with the complainant, if any, will be asked to comment on the allegations made in the complaint. Where applicable, a written response will be provided within a reasonable timeframe based on the nature of the issue.
11. Modifications to this Policy
For questions about this policy or its application, please contact the Human Resources Department via HR@Coveo.com. Employees are encouraged to suggest improvements to this Policy and the manner in which we provide services to persons with disabilities.
12. Modifications to this Policy
Coveo will not make changes to this Policy without considering the impact on individuals with disabilities. Any Coveo internal policy that does not comply with the AODA will be modified or removed.
