Coveo Solutions, Inc. and its Affiliates listed below (“Coveo”) engage the entities identified on this page (“Sub-Processors”) to process Customer Data in order to provide and improve the Hosted Services. Before Coveo engages any Sub-processor, Coveo performs a due diligence on the Sub-Processor's data protection practices in order to ensure that it provides the required level of protection for Customer Data. All capitalized terms not defined on this page shall have the meaning ascribed to them in the Customer Agreement.
Sub-Processors
| Third-Party Sub-Processors | Hosting Location* | Processing Activities | Address & Contact Details |
|---|---|---|---|
| Amazon Web Services, Inc. |
United States Ireland (with back-ups in France and in Germany) Australia Canada |
Cloud hosting services | AWS Sub-Processors AWS Privacy Notice |
| Snowflake Inc. |
United States Ireland (with back-ups in Germany) Australia Canada |
Data warehousing and enhanced analytics | Snowflake Sub-Processors Snowflake Privacy Notice |
| Google Ireland Limited (Google Cloud Platform) (Coveo-Qubit customers only) | Belgium | Cloud hosting services | Google Sub-Processors
Google Privacy Notice |
| Microsoft Corporation
(Azure OpenAI Services) (for Coveo Relevance Generative Answering only) |
United States | Advanced AI functionalities | Microsoft Sub-Processors Microsoft Privacy Notice |
* Where permitted, selected by Customer.
| Affiliates | Location* | Processing Activities | Address & Contact Details |
|---|---|---|---|
| Coveo Solutions Inc. | Canada | Hosted Services | 3175 des Quatre-Bourgeois Suite 200 Quebec City, QC G1W 2K7 Canada Anne Thériault, DPO, privacy[@]coveo.com |
| Coveo Software Corp. | United States | Hosted Services |
Spaces Levi's Plaza, 1160 Battery Street East, Suites 100, |
| Coveo (Europe) B.V. | The Netherlands | Hosted Services | Beech Avenue 54-62 1119 PW Schiphol-Rijk, The Netherlands Anne Thériault, DPO, privacy[@]coveo.com |
| Qubit Digital Limited (joint Coveo-Qubit offerings only) |
United Kingdom |
Hosted Services |
The Bloomsbury Building, 10 Bloomsbury Way, London, WC1A 2SL United Kingdom |
| Qubit Inc. (joint Coveo-Qubit offerings only) |
United Kingdom |
Hosted Services |
Spaces Levi's Plaza, 1160 Battery Street East, Suites 100, San Francisco, CA 94111, United States Anne Thériault, DPO, privacy[@]coveo.com |
|
*The location listed in this list is the entity primary location. |
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