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Watch this webinar replay to learn the three ways you can turn your Salesforce Community into a self-service & case deflection engine.
Time may be running out on your Google Search Appliance, but there’s still time to craft a smart replacement strategy. Take this opportunity to capitalize on modern and proven advancements in machine learning, artificial intelligence, search usage analytics and more – to vastly upgrade the user experience (think better relevance, happier users), and increase the positive impact of intelligent search on your business.
Machine learning is complex and difficult for most companies to grasp, much less apply. As a result, big data is left unused, the customer journey remains a black hole and delivering relevant experiences becomes impossible.
To learn more about machine learning capabilities and how you can use them on your own site, view the webinar for a best practices session and overview of the benefits of the Coveo for Sitecore Cloud Edition
This webinar illustrates how Brocade, the world’s leading network solutions company, modernized its agent - and self-service platform - replacing its legacy Oracle Knowledge (Inquira) and Google Search Appliance, with Salesforce Knowledge and Coveo Intelligent Search.
Watch this webinar by Laurel Poertner, Coveo's Head of Training Services, certified KCS trainer and past support and KM leader, to learn the best practices that really move the needle on the customer experience and your key support metrics.
Watch this webinar to learn the five ways search can upskill your agents, make them great at their job, and boost contact center performance. Using real-world examples and live demos, this webinar explores how unified, proactive search can transform your contact center.
Watch this webinar replay with our CTO Laurent Simoneau to learn how AI-powered search engines are transforming the way brands like Adobe, Salesforce, and Logitech are harnessing the intelligence of their crowds to drive transformative business results.
Personalize your website visitors’ experiences on Sitecore - automatically. Harness the power of AI to deliver personalized and relevant content to every visitor every time.
Watch this webinar replay with Coveo Customer Success Manager, Steve DiMillo, to learn how to infuse relevance into every interaction, and gain visibility into factors that influence customer success by understanding the real-time value of your top 3 data points of your Coveo analytics.
Watch this webinar replay where CEO Louis Tetu introduces The Coveo Relevance Maturity Model™. During the session Louis walks through each step to help you identify what level of relevance maturity you are at today, where you could be, and what you need to do to get there.
Watch this webinar replay, with real life examples from brands like Adobe, Logitech and Salesforce, to learn how to drive engagement and self-service success by delivering relevant and proactive answers.
Watch this webinar replay to deep dive into why proper site search provides the opportunity to build highly relevant content experiences that drive conversions, order value, and close the loyalty and lifetime value loop.
Watch this info-packed webinar to learn how PDI Inc. and other Coveo customers have harnessed the power of unified, contextual search to dramatically improve customer self-service and contact center performance.
Watch this webinar replay to learn how to leverage the Coveo for Salesforce Free Edition to create a personalized, proactive and appealing search interface for your users.
Watch this webinar replay with Dan Cruickshank from Fishtank Consulting and Mark Floisand from Coveo to learn how you can use Sitecore and Coveo together to help your customers build smarter intranets and set them on the journey to the intelligent digital workplace.
Hear the panel of experts from Salesforce, Appirio, Sonus Networks and Coveo share how leading companies are boosting customer self-service and contact center performance by enabling unified, intelligent search for Salesforce.
Watch this Demo of Coveo for Salesforce and learn why innovative companies like Rembrandt M&A and Salesforce use it to power their own success communities and support agent consoles.
Watch this webinar replay with TSIA to learn ways to elevate your knowledge management game using the Relevance Maturity Model that has proved successful for TSIA member companies.
Watch this webinar replay to see how BRP delivers a partner community across a network of 4200 dealers and 8 languages, with one search tool and one knowledge center.
Join us to learn more about how Coveo's machine learning and usage analytics can make your Sitecore powered website even more responsive by helping you serve up relevant content every time.
Discover how to create the most effective digital experience for your website visitors, by empowering them with relevant and exceptional interactions at every digital touchpoint.
Watch this in-depth demonstration of our self-learning, intelligent search app for Salesforce Service Cloud and Community Cloud and learn how you can use the technology to improve your customer support metrics.
Watch this webinar replay with Coveo and Sitecore to discover how to extend the Sitecore xDB into your search results and allow you to create contextually relevant and predictive experiences within Sitecore - automatically.
Great site search lets you start a dialogue with each visitor and create more personal and relevant experiences that engage and convert. Watch the webinar and learn how to create high-impact search-based experiences for each visitor based upon their unique activity and profile.
Watch this webinar replay to learn about the new Coveo for Salesforce Free Edition, which offers a fast, barrier-free solution that infuses AI-powered search directly within your Salesforce Community and App Clouds.
Watch this webinar replay by Mark Floisand, Coveo's Chief Marketing Officer, to learn the capabilities of an intelligent workplace that enhances employee proficiency, and the four steps to designing the ideal intelligent workplace.
Learn how VMware transformed its self-service portal, increased partner engagement and satisfaction, and boosted sales with Intelligent Search from Coveo.
Watch this webinar recording from Salesforce to hear how VMware uses Coveo to power its partner community and turn it into a one-stop hub for partners to access all the information they need.
Watch this webinar replay to learn about Xero’s journey, the lessons they’ve learned to-date and what’s next as they work to create personal, relevant moments at every touchpoint of their customers' experience with AI-powered search.
Watch this webinar to hear from Coveo and our distinguished guest, Dr. Jay Liebowitz, former business Professor at Johns Hopkins University, about the critical role intelligent search is playing to enable digital work and customer engagement.
Watch this webinar replay to learn how you can implement KCS v6SM at your organization.
Watch this webinar replay to learn how Informatica leverages the knowledge they have about their customer interactions to drive successful self-service experiences, and increase customer satisfaction.
Watch this webinar replay by Mark Floisand, Coveo's Chief Marketing Officer, to learn best practices for leveraging the collective knowledge in your organization to improve self-service results and the customer experience.
Watch this webinar replay by Laurel Poetner, Head of Training Services at Coveo, to learn about the fundamentals of Knowledge Centered Services v6 and how to tie them back to your roadmap towards more intelligent and effortless self-service.
Watch this webinar to learn how service innovators around the world are using intelligent search technologies coupled with user-powered knowledge management approaches to help drive KCS success.
Watch this webinar to learn from KCS thought-leader Jennifer MacIntosh on how service innovators around the world are using intelligent search technologies coupled with user-powered knowledge management approaches to help drive KCS success
Watch this webinar replay to learn four key strategies and approaches companies can utilize to re-engage employees and create more unified, higher-performing teams.
Watch this webinar replay to learn the basics of how creating a knowledge sharing culture is critical to understanding content health and gaining insight on the self-service journey.
Watch this short webinar replay with Coveo and Verndale to discover how to use context to optimize the micro-moments on your website.
Watch this webinar to learn about the options available for search on Sitecore websites, and how to build high-impact search into your site fast.
Watch this webinar replay to learn about the new Coveo for Sitecore Enterprise Cloud edition, which includes all of the great capabilities of our Pro Cloud edition and does even more.
Learn more and get answers to frequently asked questions about Coveo for Sitecore v4.0 and a new cloud-based edition of the award-winning app.
In this session we'll explore how your marketing organization can leapfrog the competition by leveraging machine learning to deliver testing and optimization at scale to ensure your website produces the results you need.
Listen to TSIA’s VP Research, Customer Success & Support Services Judith Platz and Coveo’s VP of Customer Success Jen MacIntosh for a best practices webinar that
analyzes why so many self-service programs fail, and what it takes to create a winning self-service strategy.
The Google Search Appliance is at end-of-life. What next? Get started on your upgrade process by getting your crucial questions answered from MC+A and Coveo.
Watch this webinar, which includes a demo and real-world success stories, to learn how Coveo for Salesforce brings intelligent search, powered by machine-learning, to Salesforce Communities.
Watch this webinar replay by Mark Floisand, Coveo's Chief Marketing Officer, to learn why proper site search provides the opportunity to build highly relevant, exceptional content experiences that not only drive conversion, order value and retention, but ultimately close the loyalty and lifetime value loop.
Watch this webinar replay with Coveo, Sitecore and Redweb to discover how leading brands devise their eCommerce strategies.
Watch this webinar replay to learn how to help your organization embrace, adopt and use AI-powered search, techniques that will enable you to break change down into phases, and the success Coveo customers have seen using these practices.
Watch this webinar replay with TSIA to learn why search usage analytics is the only way to get a clear vision of your self-service journeys, content consumption and positive outcomes.
Watch this webinar replay to understand how to shift your organization from being reactive to proactive, to better meet the needs of your customers and staff.
Customer support leaders often find it challenging to measure case deflection as most approaches rely heavily on assumptions. Watch this webinar by TSIA and Coveo to discover a more precise approach to help you measure and improve case deflection.
Companies that use Coveo for Salesforce to bring intelligent, self-learning search to their support portals have seen up to 3X improvement in case deflection. Watch this demo webinar and learn how Coveo for Salesforce enables successful self-service.
Join TechAspect and Coveo to discuss replacing your Google Search Appliance with next-gen intelligent search.
As 2016 comes to a close, how will your self-service strategy transform in 2017? Will it limp along, frustrating customers, or leverage intelligence to radically transform your customer experience? In this informative and action-oriented webinar, we’ll look at the financial impacts of inaction, and help you build a business case & roadmap towards intelligent self-service.
Watch this action-oriented webinar with TSIA to learn best practices to improve your assisted support strategy. We’ll cover the journey to intelligence, the metrics you need to track and they key elements to integrate in your overarching support strategy.