| Coveo customer since | 2022 |
| Industry | Cloud-based travel, expense, & invoice management |
| Based in | Seattle |
| Challenge | Providing millions of remarkable service experiences to drive customer renewals. |
| Method | Deploying AI search, recommendations & Generative Answering across their assisted support & self-service touchpoints |
How SAP Concur Achieved Digital Experience Excellence with GenAI
Total personalization. Seamless experiences. Unparalleled efficiency. Drive unrivaled success across your enterprise with strategic AI implementation.
With Coveo, SAP Concur is delivering innovative customer & agent experiences with AI Search & Recommendations. We’re confident that will continue well into the future.
Give customers & employees secure, accurate answers. Build trust, reduce cases & speed up resolutions.
Use the power of lexical, semantic & machine learning to connect customers to the most relevant info, insights & answers.
Boost efficiency – and CSAT.
Boost efficiency – and CSAT.
Predict & prescribe what customers need with proactive models for content recommendations – lower your cost-to-serve.
Automate content personalization for each customer’s context & intent. Boost loyalty with more relevant, personal experiences.
Discover how Generative Answering could work at your organization! Book a quick, personalized demo so you can start getting real GenAI results like SAP Concur.
