Rethinking Relevance Roundtable:

Fuel Your Service Strategy with Knowledge and Search

Duration: 60 minutes

Knowledge and search are the foundation of a successful service strategy, especially as support channels expand and customer preferences grow.

Hear from Alex VanFosson, Knowledge Engineer at OSISoft for a more in-depth conversation about how to understand customer behavior, agent proficiency and measure success.

In this 1 hour session, we focus on key themes like:

Leadership, culture and collaboration
How to increase engagement and lower time to resolution across service channels
Prioritizing and measuring the right things that make an impact on your business

Register to watch the recorded webinar

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In this 1 hour session, we focus on key themes like:

Leadership, culture and collaboration
How to increase engagement and lower time to resolution across service channels
Prioritizing and measuring the right things that make an impact on your business