Rethinking Relevance Roundtable:
Fuel Your Service Strategy with Knowledge and Search
Duration: 60 minutes
Alex VanFosson
Knowledge Engineer
OSIsoft
Ari Hoffman
Director, Customer Advocacy
Knowledge and search are the foundation of a successful service strategy, especially as support channels expand and customer preferences grow.
Hear from Alex VanFosson, Knowledge Engineer at OSISoft for a more in-depth conversation about how to understand customer behavior, agent proficiency and measure success.
In this 1 hour session, we focus on key themes like:
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Leadership, culture and collaboration
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How to increase engagement and lower time to resolution across service channels
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Prioritizing and measuring the right things that make an impact on your business
