Leverage Coveo for KCS Success

Duration: 55 min

Learn the basics of how creating a knowledge sharing culture is critical to understanding content health and gaining insight on the self-service journey.

During the session, certified trainer of Knowledge Centered Service v6 Practices, Laurel Poertner, will dive into:

  • Gaining insight into the self-service journey
  • An overview of KCS v6℠
  • Evaluating content health
  • Process integration

Presented by:

Laurel Poertner

Head of Training Services at Coveo