KCS Fundamentals and Self-Service Success

Duration: 63 min

Watch this webinar replay by Laurel Poetner, Head of Training Services at Coveo, to learn about the fundamentals of Knowledge Centered Services v6 and how to tie them back to your roadmap towards more intelligent and effortless self-service.

KCS certified practitioner and trainer Laurel Poertner will walk through:

  • The principles of KCS and how to apply them to your support organization
  • How to leverage your collective knowledge to power self-service
  • Creating a loop of continuous improvement of your content and product
  • How to get started or restarted with your own KCS initiative

Presented by:

Laurel Poertner

Head of Training Services at Coveo