AI + Web Self-Service = New Customer Economics

Duration: 58 min

The speed of innovation in customer self-service is frighteningly fast, presenting opportunities for the disrupters and changing the economics of business.

Watch this webinar replay by Mark Floisand, Coveo's Chief Marketing Officer, to learn:

  • The differences between traditional web self-service and AI-powered intelligent self-service
  • Best practices for leveraging the collective knowledge in your organization to improve self-service results and the customer experience
  • How you can automatically learn from your customers to always deliver the most relevant answer for everyone, without manual effort

Presented by:

Mark Floisand

SVP, Product & Industry Marketing

Mark Floisand is a Senior Vice President, Product & Industry Marketing at Coveo. He has over 20 years of marketing, sales and general management experience in the technology industry, spanning blue chip and start-up companies across three continents, including Apple, Adobe, BusinessObjects, SAP, Total Defense, Untangle and WeVideo. Mark was most recently with Sitecore, a Coveo technology partner, where he led product marketing.

Mark holds a Bachelor of Commerce degree from the University of the Witwatersrand, South Africa; and an MBA from the University of Durham in the UK.