Informatica’s Journey to AI-Powered Self-Service Support

Duration: 56 min

Informatica, the world’s number one provider of data-management solutions, used AI-powered search to skyrocket its case deflection by 120% through relevant and contextual answers.

Watch this webinar replay to learn how they leverage the knowledge they have about their customer interactions to drive successful self-service experiences, and increase customer satisfaction. Their best practices include:

  • Key steps in building an efficient and scalable self-service strategy
  • The importance of contextual and proactive content recommendations
  • How to accurately track and measure case deflection

Presented by:

  • Rachel Bosley

    Senior Marketing Specialist, Coveo