Implement KCS v6℠ at Your Organization

Duration: 59 min

During the session, certified trainer of Knowledge Centered Service v6 Practices, Laurel Poertner, will dive into:

  • Assessing your current state
  • Content gap analysis
  • KCS Design deliverables
  • Aligning to business objectives

Presented by:

  • Laurel Poertner

    Head of Training Services at Coveo