Implement KCS v6℠ at Your Organization
Duration: 59 min
During the session, certified trainer of Knowledge Centered Service v6 Practices, Laurel Poertner, will dive into:
- Assessing your current state
- Content gap analysis
- KCS Design deliverables
- Aligning to business objectives
Presented by:
Laurel Poertner
Head of Training Services at Coveo
