On-Demand Webinar

How Digital Leaders are Leveraging AI to Transform the Customer Experience

Bonnie Chase

Sr. Product Marketing Manager


Neil Kostecki

Sr Product Manager at Coveo

Support experience leaders have been increasingly leveraging AI to meet the expectations of their customer, while also making service operations more cost efficient. But how do they actually deliver on those personalized and proactive support journeys, and what type of results are they getting? 

In this session, we shed light on real, practical applications of AI in customer support and how to apply insights from search analytics in your digital service strategy. In this session, you’ll learn:

  • Real-life examples of companies successfully using AI to drive self-service success
  • Where to start when it comes to injecting AI in your support strategy
  • Ways to measure and quantify results from better search experiences