How Digital Leaders are Transforming Customers and Employees Experiences with AI
Duration: 45 min
Bonnie Chase
Director, Product Marketing at Coveo
Juanita Olguin
Senior Product Marketing Manager, Coveo
With many knowledge workers, agents, and customers now working remotely, and customers’ expectations for personalization are at an all-time high, companies with a proactive AI adoption strategy for their support experience stand to gain a significant competitive advantage.
The digital workplace is often the last area to receive investment, yet, it is arguably one of the most important since companies are dependent on skilled and productive employees to deliver on the company’s promises. Companies that do not have a strategy to provide swift, unified access to knowledge to their employees and customers will find it difficult to be agile and adapt quickly to changing market expectations.
In this session, Coveo’s Workplace and Service experts:
- Share why a holistic view of customer and employee experience is necessary
- Review some of the top trends and challenges for employee and customer experience
- Provide tools to evaluate your digital maturity in both