Our panel of NICE, Coveo, and Boost.ai experts will discuss how AI-assisted self-service can enrich customer interactions.

In this webcast, we will cover these fundamental points:

• Why AI management is knowledge management
• Key elements to address before implementing genAI
• How search plus genAI delivers the best customer experiences
• AI's role in CX: triumphs, traps, real-world cases, and expert tips