Generating Self-Service Success

In a new report, Gartner predicts that Generative AI-powered content discovery will drive new business value. More specifically, through great customer experiences. With 43% of customers abandoning a brand when they can’t find the info they need to serve themselves – self-service is more important than ever. Good news: The right GenAI approach will help you achieve this!

• Learn how to connect customers with answers through contextual and personalized digital support - that drives self-service success.
• Gain a firsthand look into how and where GenAI is being implemented in customer communities, in-product experiences, and self-help portals.
• Unsure whether to DIY or buy your GenAI solution? Get the facts you need to make an informed decision.
• Dive into strategies to enhance security and minimize errors in your GenAI journey.