On-Demand Webinar

Creating a Case Deflection Engine with Your Salesforce Community for Free

Duration: 53 min

Presented by:

David James

Product Marketing Director at Coveo

Ben Irvine

Vice President, Service Cloud, Salesforce

Watch this webinar replay with Salesforce, BRP and Coveo to learn how to create a free case deflection engine on your Salesforce Community. You'll hear how BRP — the maker of power sport vehicles like SKI-DOO, SEA-DOO, Evinrude boat motors and Lynx snowmobiles — surfaces the most relevant post-sale information for their global dealer networks to drive down support costs and ensure a speedy customer resolution.

During the replay you will:

  • Learn how communities are driving case deflection and self-service success
  • See a walk through of live communities that are driving down support costs
  • Understand how AI-powered search capabilities drive self-service success