Coveo Academy Accelerator Learning Series Measuring Agent Success Agent Success is Driven by Relevance

Duration: 30 minutes

Speakers:

Lipika Brahma

Customer Success Manager, Coveo

Paul Knight

Customer Success Manager, Coveo

You want your agents to have immediate access to the most relevant knowledge, without ever leaving their workspace and your customers to have the most relevant experience when engaged in a call or online interactions with your support team. 

Watch this 30 minute learning session where we’ll introduce you to the concept and strategies you need to measure:

  • A successful agent experience and the leading indicators to measure
  • How relevant your agent experience is using Coveo usage analytics and dashboards
  • How their experiences contributes to business outcomes