CCW Online 2020:

Self-Service Digital Strategies


Ari Hoffman

Director, Customer Advocacy

We have entered into a new support reality that is pushing companies to quickly access their digital capabilities. Delivering relevant, trusted answers to customers is more important than ever before - but also more challenging given surging call volumes and remote support staff. 

How are you adapting to this unprecedented demand for support?

Watch this on-demand session, where we walk you through practical, real-life examples of how digital leaders have been able to quickly increase their customer self-service capabilities.

You’ll learn:

  • How to use the data you already have to provide more relevant self-service experiences
  • Alleviate the pressure on your call center by proactively delivering answers online sand deflecting more cases
  • How to empower support engineers with contextually relevant knowledge for every case at hand.