CCW Online 2020:
Self-Service Digital Strategies
We have entered into a new support reality that is pushing companies to quickly access their digital capabilities. Delivering relevant, trusted answers to customers is more important than ever before - but also more challenging given surging call volumes and remote support staff.
How are you adapting to this unprecedented demand for support?
Watch this on-demand session, where we walk you through practical, real-life examples of how digital leaders have been able to quickly increase their customer self-service capabilities.
You’ll learn:
- How to use the data you already have to provide more relevant self-service experiences
- Alleviate the pressure on your call center by proactively delivering answers online sand deflecting more cases
- How to empower support engineers with contextually relevant knowledge for every case at hand.