Boosting Your Customer Service KPIs See How PDI & Others Did It

Duration: 50 min

How did PDI, a software & services company owned by Berkshire Hathaway, optimize customer self-service and make their support agents & knowledge workers more productive?

Watch this info-packed webinar to learn how PDI Inc. and other Coveo customers have harnessed the power of unified, contextual search to dramatically improve customer self-service and contact center performance.

Sharing proven practices backed by real-world results, this dynamic webinar and live Q&A session is a “must watch” for any organization ready to maximize the performance of their customer self-service and contact center initiatives. Innovators only. 

Presented by:

  • Tucker Hall

    Director, Product Marketing at Coveo

  • Joe Kalmar

    Manager, Internal System at PDI