Assess Search Effectiveness with Metrics that Matter

Duration: 42 min

What metrics really matter when it comes to search effectiveness? Too many organizations spin their wheels trying to improve every interaction without understanding the big picture and where to focus that will influence success.

In this webinar replay, you will discover that the magic is truly in the numbers. Learn how you can infuse relevance into every interaction, and gain visibility into factors that influence customer success by understanding the real-time value of the top 3 data points of your Coveo analytics:

  • CTR - Click through rate (%)
  • ACR - Average click rank
  • VCTR - Visitor Click Through Rate

Presented by:

  • Steve DiMillo

    Customer Success Manager, Coveo