How the Salesforce AppExchange Delivers a New Retail Reality

The recipe for success in retail is changing. Due to the drastic changes in the retail environment in the last two years, organizations are being forced to explore new and improved best practices, channels and methods of communication, and new ways to reach and service customers on their terms.

Online ecommerce has grown +56% YoY 2020 and +25% 2021 YTD. We expect this growth to continue long after the pandemic.

Now more than ever, it’s crucial to make sure your business keeps up with the hypergrowth of online shopping.

Consumers have a high level of trust in digitally advanced retailers. Businesses can exceed that level of trust with the Salesforce AppExchange.

Introducing the Salesforce AppExchange

Salesforce AppExchange is the largest B2B application marketplace. Applications designed by certified third-party ISCs are available for Salesforce customers to extend Sales, Service, Marketing, Commerce, and other workflow processes.

When you watch the video, you’ll find out how:

• Changes in customer and consumer behavior are permanently reshaping the industry.
• Successful retail and consumer goods brands acquire and retain customers in the new retail reality.
• Leading ISV partners extend Salesforce as they share tips and the best practices for your business.
• The Salesforce AppExchange meets shoppers’ expectations of a fulfilling, private shopping experience.

80% of customers say their experience is as important as the products or services.

Your customers’ experience is everything.

Tune in to start serving your customers across any channel with personalized, differentiated experiences now.