Building End-to-Endless CX: An AI-experience strategy

Overview

Chapters

Transcript

As AI continues to reshape the customer experience landscape, organizations are challenged to move beyond the hype and focus on what truly drives impact: real ROI and lasting customer relationships. Success lies in using AI not just for automation—but for creating meaningful, seamless experiences across every touchpoint.

In this expert-led session, Patrick Martin, Coveo’s EVP of Global Customer Experience, shares the proven strategies leading enterprises use to power end-to-endless customer journeys with AI. This session explores:

How 30+ enterprises achieved measurable AI-driven results in just 90 days.
Best practices for embedding NLP, ML models, and LLMs into CX workflows.
Why seamless customer journeys are critical to long-term loyalty and differentiation.

You’ll see how forward-thinking brands are transforming customer experience through personalized, AI-powered interactions—while staying grounded in ROI and operational excellence.

Learn how to align your AI strategy with what actually works—and what’s next in customer experience.