TSIA Knowledge Management Maturity Model

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Understanding the importance of capturing, sharing, and evolving company knowledge is reaching beyond support services, and has been a top priority for TSIA members over the last decade.

To help companies assess the strength of their knowledge management initiatives, TSIA has created a four-phase maturity model that will help you to:

  • Self-assess the current state of KM in your organization across people, process, technology, and corporate culture.
  • Help guide internal conversations about the value of KM programs, and identify measurable return on investments from the initiatives.
  • Identify next steps and build a plan to further improve knowledge sharing and re-use.

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Understanding the importance of capturing, sharing, and evolving company knowledge is reaching beyond support services, and has been a top priority for TSIA members over the last decade.

To help companies assess the strength of their knowledge management initiatives, TSIA has created a four-phase maturity model that will help you to:

  • Self-assess the current state of KM in your organization across people, process, technology, and corporate culture.
  • Help guide internal conversations about the value of KM programs, and identify measurable return on investments from the initiatives.
  • Identify next steps and build a plan to further improve knowledge sharing and re-use.

Written by:

  • John Ragsdale

    Vice President Research, Technology and Social, at TSIA

  • Judith Platz

    Vice President Research, Support Services at TSIA