Observations from ASP's 2019 Top Ten Best Web Support Sites Competition

cover-asp-top-10-web-sites-observations-from-the-2019-competition
This report introduces some of the notable trends and observations from the Association of Support Professional's 2019 Top Ten Web Support Sites Competition. Learn more about the judges' key takeaways regarding emerging best practices and common pitfalls, including:
1. The increased focus on integrating training and documentation in self-service websites.
2. The evolution of methods for tracking and weighting case deflection metrics.
3. How acquisitions are increasingly complicating self-service delivery as companies look to streamline and unify their digital touch-points.

Register to access the report

By inserting your email above, you agree to receive communications from Coveo Solutions Inc and its subsidiaries about educational content, events, news, and promotions to guide you on the path to relevancy with your customers, partners and employees. You may withdraw your consent at any time. For more details, please refer to our privacy policy or contact us.

In addition, you agree to have your contact information, including email, passed on to our partners involved in this activity for sales and marketing purposes

Recommendations
This report introduces some of the notable trends and observations from the Association of Support Professional's 2019 Top Ten Web Support Sites Competition. Learn more about the judges' key takeaways regarding emerging best practices and common pitfalls, including:
1. The increased focus on integrating training and documentation in self-service websites.
2. The evolution of methods for tracking and weighting case deflection metrics.
3. How acquisitions are increasingly complicating self-service delivery as companies look to streamline and unify their digital touch-points.