If you’re new to the concept of intelligent swarming, there are a few things you should consider before implementing it on your team. This highly collaborative method involves a team of support people brainstorming to provide the best answers possible, but how do you do this effectively?
- Identify support workflow
- Audit routing tools and processes
- Review collaboration tools and processes
- Start small
- Pinpoint metrics
Find out more about each of these aspects by downloading the infographic