| Coveo customer since | 2016 |
| Industry | Cloud-based accounting software |
| Based in | New Zealand |
| Challenge | Unifying a scattered support experience to drive exponential customer growth & satisfaction |
| Method | Among other factors, making their wealth of information available to customers via self-service |
How to Increase Self‑Service Resolution by 20% in 6 Weeks
Go from simply solving customer problems to enhancing your entire CX. See how Xero uses Generative Answering to deliver a smoother, more personalized, intuitive journey – with proven ROI.
What started with a test turned quickly into rolling out to our global support platform, Xero Central, and the transformation is outstanding.
Give customers & employees secure, accurate answers. Build trust, reduce cases & speed up resolutions.
Use the power of lexical, semantic and machine learning to connect customers to the most relevant info, insights & answers.
Boost efficiency – and CSAT.
Boost efficiency – and CSAT.
Predict & prescribe what customers need with proactive models for content recommendations – lowering your cost-to-serve.
Automate content personalization for each customer’s context & intent. Boost loyalty with more relevant, personal experiences.
Discover how Generative Answering could work at your organization! Book a quick, personalized demo so you can start getting real GenAI results like Xero.
