Travel brand on the journey to Personalization at scale

At a glance

  • 2004 Founded
  • 4 Brands
  • 250,000+ customers

Personalization is critical to Ocean Holidays’ ecommerce strategy

Ocean Holidays have built 100s of experiences to drive customers to book holidays via their call center. They are a business which demonstrates the value of personalization in travel—turning first-time visitors into customers, and existing ones into loyal advocates.

Coveo has enabled us to transform our online customer journey and differentiate our offering. The access to data gives us insight into our customer behavior, allowing us to predict intent and target customers appropriately—there is no solution better suited to help us on our journey.

Daniel Ox

Uncover the ways in which your company can increase conversion rates through personalization and a transformation of the customer journey

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