Case Study

5 min read

Informatica Harnesses the Power of Self Service

  • $3.5M Annual savings from explicit case deflection
  • 16% Decrease in content gap, leading to significant reduction in cases
  • 4.1 NPS up from a 3-3.5 pre-Coveo NPS

Take a look inside

  • Create support agent content recommendations.

    How Coveo’s machine learning self-service solutions, such as Case Assist, create support agent content recommendations at case submission (Page 6)

  • Coveo AI now powers a unified and adaptive search experience for all customers and employees within a company.

    How Informatica uses Coveo’s unifying AI-powered search engine to streamline access to 25 content sources in 40+ languages (Page 9)

  • With Coveo use the product more independently,exploring the features and capabilities.

    How Coveo embeds AI-powered recommendations in customer’s micro-learning paths to show them additional value-add content and courses (Page 10)

Create support agent content recommendations.
Coveo AI now powers a unified and adaptive search experience for all customers and employees within a company.
With Coveo use the product more independently,exploring the features and capabilities.
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