Since 1993, Informatica has understood that data is the foundation on which enterprises run their businesses. Its new category of software, the Intelligent Data Management Cloud, offers AI-powered, best-of-breed solutions that enable enterprises to create a single source of truth.
![](https://cdn.coveo.com/image/authenticated/s--5p50ttNr--/d_placeholder.png/f_auto/v1/web/web01/en/library/files/case_studies/informatica_saves/ccs-4225_ps34856-02_web_pkg_csinformatica_1200x630_thumb_meta_2x)
Case Study
5 min read
Informatica Harnesses the Power of Self Service
-
$3.5M Annual savings from explicit case deflection
-
16% Decrease in content gap, leading to significant reduction in cases
-
4.1 NPS up from a 3-3.5 pre-Coveo NPS
Take a look inside
-
How Coveo’s machine learning self-service solutions, such as Case Assist, create support agent content recommendations at case submission (Page 6)
-
How Informatica uses Coveo’s unifying AI-powered search engine to streamline access to 25 content sources in 40+ languages (Page 9)
-
How Coveo embeds AI-powered recommendations in customer’s micro-learning paths to show them additional value-add content and courses (Page 10)
![drift bot](/public/img/drift-bot-avatar-3.png)