AI Search - Intelligent Search
Great search results with relevance on Day 1
AI-powered search connects people to the most relevant information, insights, and answers, every time.
Surface content wherever it lives
One index, multiple sources
As your business grows, so does your content. Improve its discoverability by centralizing access to your websites, knowledge bases, and catalogs through one intelligent search index.
Every type of content
No matter the file type or format – structured or unstructured – Coveo intelligent search indexes your content making it a breeze to locate.
Cross-platform compatibility
Enhance your search everywhere – from your website and customer-facing channels to enterprise search in internal portals and CRM software.
Better accuracy and relevance
Enriched intent detection
Users might not always know the best words to search, but with Coveo, they don’t need to. Our intelligent search platform understands intent in language and behavior.
Automatic re-ranking
While basic site search matches keywords to text in an index, AI-powered search considers multiple dimensions. Result rankings depend on previous actions and context, not just the typed query.
Question answering
Type a question and get the answer. Our cognitive search engine extracts the answers people need to help them be on their way sooner.
Dynamic content filtering
Let facets automatically adjust to each query, classifying, reordering, and removing irrelevant filters while allowing users to further narrow their results.
Optimize automatically or on command
Machine learning
From query suggestions to result rankings, there’s a machine learning algorithm for that. Train a model. Set it. And watch relevance and information retrieval constantly improve.
Text preprocessing
Save time and effort by automating the removal of stop words and the generation of synonyms. With natural language search, people can search as people do and still get accurate results quickly.
Search testing
Want to see which configuration works best? Set one variant up against another to verify which level of tuning provides the best experience and results for your business.
Rules when you need them
Build time-bound campaigns or program ranking rules without the help of developers. Give product managers and merchandisers the ability to easily alter and optimize featured results and ranking expressions.
Get ultra-relevant results faster
From query to results instantly
With your content unified in a single search index, you don’t have to depend on multiple systems and search engines to locate the best results. On one single track, your search picks up speed.
Easy configuration
Secure and multi-tenant, our platform is highly configurable, giving you the performance and scale you need without costly and time-consuming customization.
Smart access management
Manage permissions through the index based on access levels, not the content source. Use your channels however you want, not just for one type of user.
We spent so much time over the years manipulating search rankings and staying one step ahead of our users. Machine learning has done away with that. Now it’s doing all the heavy lifting.
Noah Locke
Manager of Web Technology, UW Health
Powering site search with Coveo machine learning has helped Formica Corp more effectively predict and respond to customer needs, and create a meaningfully better brand experience.
Amy Gath
Vice President, North America Marketing & Strategy, Formica
Leveraging Coveo in the search with our bot has allowed us quite substantially to not only deflect cases, but also increase the customer experience.
Troy Stahl
VP, Global Customer Care, RingCentral
Frequently asked questions
Poor site search is a competitive disadvantage. People expect a much more intuitive and personalized experience. AI-powered site search uses the power of natural language understanding and machine learning to grasp the meaning and intent behind a person's query. Using that information, as well as other signals about a user's context and past behavior, that AI can predict the very best content and make recommendations that ensure better outcomes—all in seconds. Learn more about off-the-shelf AI.
Coveo search is a single, unified platform that uses applied AI to improve content findability and discovery at every touchpoint in a journey. That could be a unified site search experience, customer contact form, employee knowledge base, or even ecommerce.
Coveo provides a point-and-click interface and complete set of developer tools that enables you to easily index, rank, and present search results in an intuitive UI. It’s powered by AI and unifies content from 55+ indexable sources into a single index. It’s self-improving, too. See how enterprises deploy Coveo unified search.
The best approach to improving the relevance of search results is to build a single search index from structured and unstructured sources and enrich queries based on behavioral and contextual data. Examples of that data might be a user’s profile, past activity, or usage patterns from across similar user journeys. See how Coveo automatically improves search results.
The world’s best search experiences use machine learning technology that automatically learns from users what content is relevant based on a given person's context, behavior, and intent, and then applies those insights to personalize the experience. What does that personalization look like? It could be tailored content recommendations based on what a person has typed into a contact form. It could also be filtered product recommendations based on a customer’s purchase history and past activity. The possibilities are many. See how Coveo personalizes search engines.
