CONTENT PERSONALIZATION Experiences tailored to the one in a million
Instantly carve a better path by responding to unique context and intent. Personalize for people, not just personas.
Request a demoPersonalize interactions to improve conversions, customer satisfaction, content discovery – or all of the above. With the Coveo content personalization engine, you can start small and plan big.
Turn data into knowledge
- Real-time profile enrichment
Every interaction tells you more about a visitor or customer. Enrich your understanding of every person with behavioral data, query terms, clicks, and more. - Cross-platform integration
Combine Coveo’s personalization data with what you already have, from your customer data platforms (CDP) to your systems of engagement. - Augmented analytics
Feed traditional third-party analytics, like Google Tag Manager, into your Coveo data to get a fuller picture of your visitors and let the AI offer radically personalized experiences.
Get the person behind the click
- People not personas
Focus on understanding the person behind the purchase, the individual behind the issue, the employee behind the number. Deliver relevance to people, not just segments. - Intent-driven personalization
The path to conversion isn’t always linear or predefined. Let every customer pave their own way and make choices. With AI, serve up intent-led recommendations unique to every journey. - User clustering
Using refined similarity models, predict user affinities based on past history, topics of interest, and affiliations. - Automatic visitor data stitching
Tie loose ends with user visit stitching. Automatically assign anonymous actions to the proper user ID once a person logs in or creates an account.
Go from good to great
- Personalization experiments
Create, measure, and manage A/B tests to see which configuration delivers the best results. Hone your rules or let the data tell you when to replace a rules-based approach with machine learning. - Continuous self-optimization
Let Coveo connect all the dots in the customer journey. With every new user behavior and signal, you’ll automatically get progressively richer content personalization. - Relevance at scale
The more data and platforms you connect, the more effective your AI personalization gets. Use signals captured on one digital property to inform your personalization strategy on another.
Upgrade your experience
- Intelligent search
Personalize search by leveraging past action history to improve the relevance of query suggestions and results for anonymous and known visitors. - Journey-aware recommendations
Tap into user affinities, context, and real-time intent to deliver journey-specific recommendations. Plus, let the AI adapt content suggestions with every new interaction. - From static to personalized
Make static interfaces dynamic by responding to interactions with adaptive web content, recommendations, search, and navigation.
People’s expectations have changed hugely. They want you to use the information that you’ve got. They want you to use it in a really positive way.
Grow your personalization efforts along with your business
Add Coveo’s personalization technology to the software you already use. Cloud-based and multi-tenant, it’s flexibly designed to connect with all kinds of platforms, including the tech of tomorrow.
Tailor search, recommendations, and journeys
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EbookTop Tips to Boost Conversions with Personalized Site Search
Best-in-class site search could enable you to deliver a customer-experience driven website which yields better conversion and better customer satisfaction. Go beyond providing simple results with AI-powered search by offering personalized recommendations and relevant results.
Download this guide to learn best practices centered on the following four key site search components that every site needs: Search Box, Search Results, Contextual Search and Search Analytics & Reporting. -
On Demand Webinar
Personalization: Why It's So Hard to Get It Right
In this webinar, Ciro Greco, Director of Artificial Intelligence at Coveo, and Ali Hanyaloglu, Sr. Director of Product Marketing, will talk about the challenges companies are facing with personalization today, and explore ways that they can be successful in not only overcoming these challenges, but winning against their competitors.
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Report
The Forrester Wave™: Journey Orchestration Platforms, Q2 2020
Compare how journey orchestration platforms are enabling intent-led content experiences.
