Coveo Zendesk integration
Find the content you need – from any source – right within Zendesk Guide and Support.
Get early and exclusive access today.
Sometimes the content you need lives outside Zendesk. With the Coveo integration for Zendesk, knowledge finds you no matter where it’s from. Give your customers a truly effortless experience by indexing external content and knowledge without migrating or importing it.
Expand your self-service possibilities
- From any source to any channel
Whether questions come in from Zendesk support channels or others, always point customers to the best answer by unifying your knowledge, data, and journeys. - Personalization across platforms
Recommend content personalized to each user – within Zendesk and outside. Detect intent, tailor content, and empower your customers. - More knowledge, more resolutions
Broader access to knowledge means better potential for case deflection. Our built-in workflow enhances Zendesk’s to recommend case-solving content and optimize for success.
Connect all your insider knowledge
- No more swivel-chair
When case-solving content hasn’t been added to Zendesk, Coveo keeps it accessible regardless of format. That way agents don’t have to leave their workspace or tap anyone’s shoulder. - Intelligent agent assist
Display relevant insights and content specific to each case’s context, directly inside Zendesk. With an AI assistant, imagine how efficient your agents can be. - 360 line of sight
Capture and unify signals across all digital channels – every click, swipe, and search. With rich insights, solve cases, measure success, and improve the experience.
Get the service analytics you need
- Deeper customer insights
Measure and track self-service success in-product, on-site, and in chatbot conversations. With enhanced search analytics, understand what customers need and the actions they take to find it. - Knowledge optimized
Track knowledge use and optimize content for a better support experience. Easily identify content gaps and areas for improvement. Plus, flag and boost content, so future users can find it faster. - Holistic customer support analytics
View and analyze data from Zendesk and other channels all in one place. Track case deflection and cost savings, or modify our easy-to-use dashboard templates to map out the KPIs that matter most to you.
