Coveo for Zendesk
More knowledge, easily found
Find the content you need – from virtually any source – right within Zendesk Guide and Support.
The smart way to find the knowledge you need
Expand your self-service possibilities
From virtually any source to any channel
Whether questions come in from Zendesk support channels or others, always point customers to the best answer by unifying your knowledge, data, and journeys.
Personalization across platforms
Personalize content recommendations to each user – within Zendesk and outside. Detect intent, tailor content, and empower your customers.
More knowledge, more resolutions
Broader access to knowledge means better potential for case deflection. Our built-in workflow enhances Zendesk’s to recommend case-solving content and optimize for success.
Connect all your insider knowledge
No more swivel-chair
When case-solving content isn’t in Zendesk, Coveo keeps it accessible regardless of format. That way agents don’t have to leave their workspace or tap anyone’s shoulder.
Intelligent agent assist
Display content specific to each case’s context and give agents insight into a customer’s recent clicks and pageviews, directly inside Zendesk. With an AI assistant, imagine how efficient your agents can be.
360° line of sight
Capture and unify signals across your digital channels – every click, swipe, and search. With rich insights, solve cases, measure success, and improve the experience.
Get the service analytics you need
Deeper customer insights
Measure and track self-service success in-product, on-site, and in chatbot conversations. With enhanced search analytics, understand what customers need and the actions they take to find it.
Knowledge optimized
Track knowledge use and optimize content for a better support experience. Easily identify content gaps and areas for improvement. Plus, flag and boost content, so future users can find it faster.
Holistic customer support analytics
View and analyze data from Zendesk and other channels all in one place. Track case deflection and cost savings, or modify our easy-to-use dashboard templates to map out the KPIs that matter most to you.
Guide to Delivering Intelligent Self-Service
Learn how to help your customers self-serve and view case studies about industry leaders.