Coveo for Zendesk

More knowledge, easily found

Find the content you need – from virtually any source – right within Zendesk Guide and Support.

Coveo for Zendesk
Overview

The smart way to find the knowledge you need

Sometimes the content you need lives outside Zendesk. With Coveo’s AI, knowledge finds you no matter where it’s from. Give your customers a truly effortless experience by indexing external content and knowledge without migrating or importing it, and surfacing it when they need it most.

Expand your self-service possibilities

AI-powered personalization with Coveo's customer service software

From virtually any source to any channel

Whether questions come in from Zendesk support channels or others, always point customers to the best answer by unifying your knowledge, data, and journeys.

Personalization across platforms

Personalize content recommendations to each user – within Zendesk and outside. Detect intent, tailor content, and empower your customers.

More knowledge, more resolutions

Broader access to knowledge means better potential for case deflection. Our built-in workflow enhances Zendesk’s to recommend case-solving content and optimize for success.

Connect all your insider knowledge

Quick resolution call center support

No more swivel-chair

When case-solving content isn’t in Zendesk, Coveo keeps it accessible regardless of format. That way agents don’t have to leave their workspace or tap anyone’s shoulder.

Intelligent agent assist

Display content specific to each case’s context and give agents insight into a customer’s recent clicks and pageviews, directly inside Zendesk. With an AI assistant, imagine how efficient your agents can be.

360° line of sight

Capture and unify signals across your digital channels – every click, swipe, and search. With rich insights, solve cases, measure success, and improve the experience.

Get the service analytics you need

Deeper customer insights

Measure and track self-service success in-product, on-site, and in chatbot conversations. With enhanced search analytics, understand what customers need and the actions they take to find it.

Knowledge optimized

Track knowledge use and optimize content for a better support experience. Easily identify content gaps and areas for improvement. Plus, flag and boost content, so future users can find it faster.

Holistic customer support analytics

View and analyze data from Zendesk and other channels all in one place. Track case deflection and cost savings, or modify our easy-to-use dashboard templates to map out the KPIs that matter most to you.

See how Coveo enhances your Zendesk workspace