Eventus
Eventus is a globally recognized consulting and managed services firm focused on optimizing customer engagement through customer service and digital channel transformation, with deep domain expertise in knowledge management (KM) and the contact center industry.
What KM domain experience does Eventus have?
Many organizations are working through their digital transformation strategies; Eventus can help you with optimizing your customer experience, omni-channel, knowledge management, systems implementation, and managed services capabilities – with a focus on operational proficiency and the orchestration of digital transformation in customer engagements. Coveo helps companies deliver relevant and personalized experiences across every agent, self-service and community interaction with AI powered search and recommendations embedded throughout the customer journey. Together Eventus & Coveo improve proficiency, revenue, and enhance customer engagements and outcomes.
