Elevate ServiceNow with AI Search and Generative Answers
Connect all your knowledge repositories and bring unified search, recommendations, and generative answers to ServiceNow with Coveo—improving agent efficiency and self-service.
Unified knowledge access
Eliminate content silos and costly content migrations. Serve up relevant insights from across vast data sources (structured and unstructured), ensuring LLMs receive high-quality inputs for reliable outputs.
Accuracy and precision
Coveo machine learning analyzes user behaviour to determine what content performs best, then automatically optimizes the search experience based on past successful outcomes, reducing time to resolve and improving productivity.
Relevant results
Your agents need to respond fast and effectively, and users are looking for specific answers or content. Coveo for ServiceNow delivers the context and answers your users need directly in their workflow.
Speed and security
Ensure your knowledge is always available and up-to-date with index scheduling. Coveo's unique hybrid retrieval and ML models deliver tailored experiences, at scale—while enforcing document-level access controls.
Connect knowledge from across your enterprise with +30 connectors to access +100 systems to create a unified index. With document-level permissions and best-in-class retrieval accuracy, your users get relevant, consumable content—when and where they need it. Plus, rich analytics help you identify and fill content gaps in your library.
Enhance chatbots or virtual agents with generative answering that can synthesize information that resides within and beyond ServiceNow. Resolve complex issues across every channel with conversational, context-aware responses. With AI-powered search and Passage Retrieval, chatbots deliver precise answers and relevant links—reducing escalations and improving user satisfaction.
Coveo continuously learns from user behavior and outcomes to fine-tune search relevance and boost resolution rates. Proactively serve ranked, trustworthy answers or recommendations as users fill out forms—reducing tickets, lowering costs, and enabling smarter, faster self-service and agent support.
Enable agents to resolve issues faster with real-time, relevant content at their fingertips. Coveo surfaces personalized recommendations and generative answers across chats and cases—no custom pipelines or manual searches needed. Agents get access to enterprise-wide content and are not limited to knowledge residing within ServiceNow.
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“Coveo helped solve some of our greatest pain points… we would not have been able to achieve the results we have today without the support of this outstanding team.”
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"With Coveo, since we implemented it...I have never done a search project where I had less negative feedback.”
