Coveo Customer Service AI for Retail Banking
Experience
enterprise-secure AI
Personalized. Proactive. Powerful.
Organizations that use Coveo AI report:
- 76% self-service success…
- -56% average time-to-resolution…
- +37% increase in customer satisfaction…
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Coveo AI drives down operational costs for retail banks
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Customers expect more…Customers want to self-serve. If they can’t, they have no choice but to turn to costly assisted channels. Empower them to resolve their own issues without relying on your CSRs.
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Employees deserve better…Your reps want to feel good about the work they do. But complex workflows are burning them out. Reignite their passion and retain their talent long-term.
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Service is more than a “necessary expense…”Customer service should be more than a cost center. Done right, it becomes a driver of trust, loyalty, and growth. Shift the narrative and establish your service organization as a profit center.
The insights you need to create a better
total experience that increases loyalty
Organizations that use Coveo AI report
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76%self-service success…
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-56%average time-to-resolution…
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+37%increase in customer satisfaction…
Coveo AI fits seamlessly into your existing tech stack
Coveo Is Trusted By Leading FSIs
![Meet NCino, Coveo AI-powered relevance engine user](https://cdn.coveo.com/image/authenticated/s--vx-jkfDm--/c_scale,d_placeholder.png,h_72/f_auto/v1/web/web01/en/library/images/logos/logogarden/ncino-coveo-customer)
![Meet Keybank, Coveo AI-powered relevance engine user](https://cdn.coveo.com/image/authenticated/s--GVeb2K84--/c_scale,d_placeholder.png,h_52/f_auto/v1/web/web01/en/library/images/logos/logogarden/keybank-coveo-customer)
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