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Eventus

System Integrator

Headquarters:
Experience: Partner since 2016

Eventus is a globally recognized consulting and managed services firm focused on optimizing customer engagement through customer service and digital channel transformation, with deep domain expertise in knowledge management (KM) and the contact center industry.

What KM domain experience does Eventus have?

  • Our senior management consultants have built and run large-scale knowledge management programs on various platforms and are KCS certified
  • We possess deep expertise in content design for knowledge management usage
  • We will diagnose the problem areas that are keeping you from achieving your business goals, and identify quick wins
  • We can deliver a clear, articulate, multiyear, prioritized remediation plan, budget and business case, if needed
  • Our plans align operations with technology across your customer engagement functions
  • We are vendor neutral and have real-world experience in a variety of platforms
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    Eventus

    Many organizations are working through their digital transformation strategies; Eventus can help you with optimizing your customer experience, omni-channel, knowledge management, systems implementation, and managed services capabilities – with a focus on operational proficiency and the orchestration of digital transformation in customer engagements. Coveo helps companies deliver relevant and personalized experiences across every agent, self-service and community interaction with AI powered search and recommendations embedded throughout the customer journey. Together Eventus & Coveo improve proficiency, revenue, and enhance customer engagements and outcomes.


    Related Resources

    • Resource

      Eventus Whitepaper

      Understand how to create a winning combination of core technologies to power the right user experience and how Eventus can optimize your approach.