Eventus is a globally recognized consulting and managed services firm focused on optimizing customer engagement through customer service and digital channel transformation, with deep domain expertise in knowledge management (KM) and the contact center industry.
What KM domain experience does Eventus have?
Our senior management consultants have built and run large-scale knowledge management programs on various platforms and are KCS certified
We possess deep expertise in content design for knowledge management usage
We will diagnose the problem areas that are keeping you from achieving your business goals, and identify quick wins
We can deliver a clear, articulate, multiyear, prioritized remediation plan, budget and business case, if needed
Our plans align operations with technology across your customer engagement functions
We are vendor neutral and have real-world experience in a variety of platforms
