November 13, 2019 | San Francisco, CA And Quebec City, QC

Coveo Announces AI-Powered Commerce Search and Recommendations on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Customers can now drive efficient conversions with Coveo

Coveo today announced it has launched AI-Powered Commerce Search and Recommendations on Salesforce AppExchange. Coveo now empowers Salesforce customers to deliver efficient experiences to B2B buyers that drive up conversions, reduce cost per order, and grow long-term customer value with every interaction. Coveo’s machine learning understands their customers’ precise context and intent to deliver relevant offers to increase conversions, revenue and customer lifetime value.

Built on Salesforce Commerce Cloud, Coveo AI-Powered Search and Recommendations is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FR4q7UAD .

Salesforce Commerce Cloud customers can also find out more by visiting Coveo at Dreamforce 2019, where Coveo is a Groundbreaker Sponsor. Find more information at coveo.com/dreamforce.

“We’re excited to replicate our success and create the effortless experiences customers expect, ” Coveo CEO and Chairman Louis Tetu said. “With Coveo AI, it’s now possible for commerce organizations to be both relevant and profitable in every interaction with their customers.”

Coveo stitches together content and data, learning from every interaction, to tailor every experience using AI. Data signals from the customer and business operations can be carried across channels ensuring that every interaction is precisely tailored to the customer’s context and intent.

The company has a strong track record of improving critical measurable business outcomes for Global 2000 customers. There are any number of products and services that improve personalization for shoppers, but only Coveo can deliver results such as 30 percent higher conversions, 67 percent higher time-on-site and more. Coveo’s AppExchange application optimizes commerce search and product recommendations by taking into account both the intent of the buyer, and the business drivers of the seller. Coveo enhances commerce to drive real value, by balancing personalized recommendations with factors such as product margins, support burdens and returns overhead - automatically merchandising products that satisfy the buyer, and make business sense for the seller.

“Our customers sell directly to consumers and to other businesses, often requiring a suite of integrations,” said Mike Micucci, CEO, Salesforce Commerce Cloud. “With Coveo, our customers will be able to quickly deliver relevant offers to improve conversions, revenue and lifetime value with Commerce Cloud to quickly go to market with an end-to-end commerce solution.”

Find out more by visiting Coveo at Dreamforce in the Campground Expo or getting in touch at coveo.com/contact.

About Coveo

Coveo enables enterprises to thrive in the experience age, through delivering unique experiences that are relevant, unified, and valuable. The Coveo Experience Intelligence Platform uses AI, intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, and employees, for many of the world’s most admired digital experience leaders. Coveo delivers solutions for Commerce, Service and the Workplace built on the Coveo Experience Intelligence Platform, with Coveo-accredited partners, and through Alliances with Salesforce, ServiceNow, Sitecore and more.


Coveo is a trademark of Coveo Solutions, Inc.

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Rachel Schultz
Director, Communications
media@coveo.com
418-263-1111 x2625