Coveo today announced that SVP of Market Strategy, Diane Berry will lead a breakout session entitled “How Upskilling Employees and Customers Via Enterprise Search Drives The Bottom Line” at the APQC Knowledge Management Summit in Houston on April 30th.
The session will be a panel discussion that includes two Coveo customers and will cover the business impact associated with injecting contextually relevant knowledge into the flow of work, in the systems and on the devices where people work most. Attendees will learn via research and customer examples how giving employees and customers access to contextually relevant information and expertise can increase sales, deliver more innovative customer service and improve company profitability.
Two Coveo customers, Tokyo Electron America and Deltek, Inc. will showcase how they’re using enterprise search to facilitate knowledge engagement within their organization to upskill employees and customers.:
“The APQC Knowledge Management Summit is all about transforming the digital workplace with knowledge and therefore is a great fit for Coveo and our customers,” said Berry. “It will be a pleasure to speak again at this year’s conference and I’m looking forward to the panel discussion with our customers on the impact of providing content & experts in context to upskill employees and customers at every point of work.”
The APQC Knowledge Management Summit, being held at the The Houstonian Hotel Club & Spa in Houston, April 29th – May 1st, is the premier event for networking and sharing innovative minds in knowledge management. This year’s conference theme, Transforming the Knowledge-Driven Enterprise, will address the forces impacting today’s organizations helping innovative leaders understand these changes and make decisions to transform their businesses and progress toward the ideal of the knowledge-driven enterprise.
Coveo is on a mission to transform business by improving people’s skills, knowledge, and proficiency with Search. Coveo Search Apps unleash the power of fragmented, disparate information from across the enterprise IT ecosystem at every point-of-work. Recognized as the Most Visionary Leader in Enterprise Search by Gartner, Coveo enterprise search allows companies to create high performance contact centers, cultivate company-wide collaboration, and succeed at self-service. With the search industry’s highest security standards, broadest connectivity and greatest relevance control and configurability, Coveo removes complexity to make search work, quickly and effectively. Coveo partners with some of the world’s largest enterprise technology ecosystems, such as Salesforce, where contextual insights from outside the platform are critical to delivering a unified experience for their customers. For more information, please visit www.coveo.com, and follow us on the Coveo blog, LinkedIn, and Twitter.
Manager, Media Relations