Insight Engines and the Gartner® Magic Quadrant™

Don't miss out on this opportunity to gain firsthand knowledge and best practices on Insight Engines from luminary Isaac Sacolick, President and Founder of StarCIO. This webinar focuses on helping you maximize value from Insight Engines so you can level up your enterprise experiences. Register now and take the first step towards transforming enterprise search for your organization.

 

Organizations have access to more data than ever before. Leveraging AI search platforms and Insight Engines helps them understand, discover, organize, and analyze this wealth of information. In doing so, Insight Engines power exceptional digital experiences for customers and employees (CX + EX).

 

Coveo has been named a Leader in Gartner®'s Magic Quadrant™ for Insight Engines for the 5th time and 7th since the report inception. This recognition is a testament to the power and efficiency of Coveo's AI platform. Implementing enterprise search via an Insight Engine has tremendous potential to drive business outcomes. But what does this mean for you?

 

 

 

In this insightful webinar, CIO expert Isaac Sacolick shares his observations and predictions on the key trends shaping the Insight Engines market. His informed review of Gartner's latest Magic Quadrant report adds context around the report's key findings and what they suggest for the future of this rapidly evolving technology. Here's an overview of what’s covered:

 

Coveo Platform™– Key Highlights

 

Juanita Olguin, Senior Director of Marketing at Coveo, kicks off the presentation by highlighting Coveo’s impressive history as a Leader in Gartner's Magic Quadrant report. Coveo has been named an Inside Engine leader seven times since the report's inception back in 2006.

This consistent leadership is based on Coveo’s proven ability to innovate and deliver solutions that revolutionize how organizations leverage their data. The platform’s advanced AI capabilities help companies:

 

Ingest and unify an organization’s content and data sources through unified indexing Automatically enrich information using AI to improve discoverability Deliver relevant results across any touchpoint with AI-powered search Provide AI-driven recommendations and personalized experiences Allow low/no-code integration into existing apps and customer journeys Provide AI-generated summaries from unstructured data Extensive relevance tuning and analytics to continually optimize

 

The Coveo platform makes AI-powered search, personalization, recommendations, and data insights universally accessible. As Olguin explains, organizations can use the AI search technology to elevate customer service, workplace productivity, and website experiences by using data wisely and integrating all sources of information.

 

Capabilities Needed to Revolutionize Enterprise Performance

 

There are several must-have capabilities that you should prioritize when evaluating Insight Engine solutions to drive transformational outcomes. Sacolick provides an overview of how they work together to create secure, connected, and user-friendly digital experiences. Here’s a summary of what’s covered:

 

Unified Ingestion of All Data

 

The foundation of an effective Insight Engine is its ability to ingest and consolidate an organization's structured and unstructured data into a unified index. This includes databases, content management systems, customer data platforms, and any other repositories housing critical business information.

 

Without this foundation, you remain limited to narrow, siloed searches versus having a comprehensive view of the information available across all assets. Consolidating both structured and unstructured data into one searchable index is table stakes for realizing insights and digital transformation.

 

Automated Content Enrichment

 

Advanced AI and natural language processing (NLP) are two pieces of technology needed to make an Insight Engine work. They enable the engine to automatically interpret, categorize, summarize, and extract insights from all ingested content. AI enrichment enhances information discoverability while alleviating manual cataloging efforts.

 

Powerful Personalized Search

 

AI-powered personalized search capabilities allow your website users to search with natural language. ML ensures searchers find highly relevant information across unified sources instead of narrowly scoped searches, with personalized results that contextually match each user's needs.

 

Integrated Recommendations and Experiences

 

An effective Insight Engine provides individualized recommendations proactively based on user data, with seamlessly integrated AI-driven search bars, chatbots and answer boxes that further customize and elevate existing digital experiences.

 

Low/No-Code Integrations and App Development

 

To maximize the usability and impact across the enterprise, Insight Engines should employ low/no-code development capabilities that bring search-based applications, customer journeys, and integrations into business tools without extensive coding requirements.

 

Advanced Analytics and Tuning

 

Finally, extensive analytics dashboards and tuning options allow you to continually optimize relevance models, extract business insights, and measure ROI.

 

Four Topics Not in the Report

 

While Gartner provides an in-depth analysis of Insight Engine vendors and market trends, the report leaves some important things out. Sacolick pulls on his vast experience to address four critical topics that add context and weight to the impact an Insight Engine can bring to your organization.

 

 

 

Insight Engines as Digital Transformation Force Multipliers

 

Insight engines represent a transformational technology investment that can drive impact across multiple fronts. Rather than making fragmented investments for each strategic goal, an Insight Engine acts as a "force multiplier" by addressing priorities like growth, operational efficiency, innovation, data privacy, and consistent omnichannel experiences through a single unified platform.

 

Analytics with Unstructured Data

 

Most enterprises are still primarily utilizing structured data from databases and SaaS tools for their analytics, machine learning, and data visualization initiatives. It’s important to enrich these efforts by connecting to and drawing insights from unstructured sources like CMSs, customer communications, and support tickets.

 

Low-Code and No-Code Options for Enterprise Search

 

Traditional search and Insight Engine implementations were code-intensive. They required dedicated developer resources for integration, workflow building, and UI customizations. This slows time-to-value and flexibility.

 

It’s important to look for platforms with strong low-code and no-code capabilities that accelerate prototype building, app development, personalization, and seamless integrations across digital touchpoints – all without taxing IT resources. After all, being able to quickly create sophisticated, on-demand experiences is a key competitive advantage.

 

Generative AI and LLMs on Enterprise Search

 

The rapid adoption of LLMs and generative AI tools like ChatGPT have reset consumer expectations around digital and search experiences. Sacolick predicts these generative technologies will drive the "consumerization" of enterprise search in the coming years.

 

To meet rising user expectations, Insight Engines must evolve to provide AI-generated answers, summaries, and conversations alongside traditional search results. Delivering this elevated experience across customer and employee applications is the next frontier.

 

Why Coveo's Been Recognized as a Top Insight Engine by Gartner®

 

 

 

Coveo is an Insight Engine that stands out for its robust enterprise-grade AI and personalization capabilities that tailors experiences for each user. We check all the boxes for enterprises — ease of use, low overhead, fast time to deployment, and the ability to inject AI-powered search, recommendations, and data insights into any application or customer journey.

 

These innovations, combined with Coveo's proven vision for helping organizations revolutionize how they leverage data, solidify its position at the forefront of this rapidly evolving space. Watch the full webinar to learn how Coveo Platform™ can transform your digital experiences.